Title of Service: Energy Efficiency and Monitoring Services

Status of Document: Draft - this document describes services to be offered from January 2012.

1. Introduction

Energy Efficiency and Monitoring Services provide support for reducing the power consumption and carbon emissions associated with office computer equipment that is typically left powered-up even when not in use (especially overnight). The core services are Wake-on-LAN and Power Management Monitoring.

This service is owned by the Systems Development and Support Section Manager and was released for general use in 2009, with the last major revision in January 2012.

A full service description is available from http://www.oucs.ox.ac.uk/services/eem/

1.1. User Support

User support for the service is provided through a combination of local IT Support (via local ITSS) and OUCS.

Users should seek support from their local ITSS, who may then contact OUCS for diagnostic information or technical advice.

Users and ITSS may always contact OUCS with questions about any aspect of the service.

2. Summary of OUCS's responsibilities

Hours of Service

2.1 The service is offered as follows:

  • 9am - 5pm on weekdays: the service operates with full technical support.
  • All other times: the service operates without technical support. Automated service monitoring will take place, and informal arrangements exist for staff to be notified of exceptions, however no funding is provided for contractual cover or guaranteed response.
  • Exclusions: service maintenance carried out during the JANET maintenance period (7am - 9am every Tuesday).

2.2 OUCS will commence investigation of reported faults within one hour when full technical support is available (provided that no similar fault is already being handled by the same team).

Service Level Targets

2.3 It is intended, as far as is possible, to maintain service availability at all times apart from exclusions listed under 2.1, however there are no formal targets.

Disaster Recovery

2.4 This service is classified as "non-critical" to University business and will be recovered as soon as possible after all critical services have been recovered. This may take more than 72 hours.

2.5 Recovery will restore service availability and state to a point within the last 24 hours.

2.6 There are no alternative services that can provide the full range of capabilities of the EEM services.

Administration and Support

2.7 Technical support (operations and 2nd/3rd line user support) for the service is provided by OUCS; User support (1st line) provision is via local ITSS and the OUCS Help Desk, as described above.

2.8 Notification of scheduled maintenance, outages, and other information of general interest in relation to the service will be circulated on the itss-announce mailing list.

2.9 Service requests and fault reports relating to the service should be sent to the OUCS Help Desk.

3. Summary of client’s responsibilities

3.1 Users are responsible for ensuring that this service is suitable for their needs; in particular that the service is available on the network(s) to which the equipment to be woken-up or monitored will be connected, and that the equipment to be woken-up supports Wake-on-LAN.

3.2 Use of this service is subject to, and implies, acceptance of any applicable regulations, including but not limited to:

3.3 Users should report any defect, malfunction, or performance degradation of the service promptly to enable remedial action to be taken.

3.4 Users are permitted to use this service to wake-up or monitor only equipment for which they have authority to do so.

3.5 Information gathered and presented by this service is the property of Oxford University, and may only be used in accordance with relevant statutes, regulations, and other policies such as may exist.

4. Premium services

None applicable.