Information Services manages OUCS's web sites in order to provide a platform on which
other OUCS staff can reliably and effectively document and advertise their work, and on
which users can easily locate the information they require.
IS work is relevant to the following parts of OUCS's mission:
- to promote effective communication throughout the University IT community.
- to contribute to the University's wide range of IT training and relevant training
2. Summary of OUCS's Responsibilities
Hours of Service
2.1 The service operates 9 a.m. to 5 p.m Monday to Friday.
2.2 Web sites will be kept up to date and all material reviewed at least once a year.
2.3 Web services run by Information Services (including OXITEMS, course booking and
reporting system, feedback forms, search forms, and stylesheets) will be
available 24 hours a day 7 days a week. In the event of failure, web services will be
available again within 4 hours (during the hours of service), if the fault is within the
realm of Information Services.
2.4 If web sites or services fail because of server problems, Information Services will
report the issue to OUCS's system development within 4 working period hours, and assist
with solving the problem.
2.5 The service aims for all email queries to receive a response from a staff member
within three working days.
2.6 The service aims for new staff in OUCS to receive training on the internal systems
during their first three months.
2.7 The service will meet local and national requirements regarding accessibility of web
pages, conform to technical open standards for its web sites, and endeavour to
produce attractively-designed material.
2.8 Information Services manages the public web sites www.oucs.ox.ac.uk,
welcometoit.ox.ac.uk and www.ict.ox.ac.uk, the wiki sites on
wiki.oucs.ox.ac.uk, and sites for external projects which
use the OUCS XML-based system.
2.9 Information Services maintains dynamic web services, including OXITEMS, the course
booking system, and feedback forms.
2.10 Information Services manages the visitor display screens in OUCS reception and
ensures the information is timely.
2.11 Information Services works with other OUCS staff to deliver a reliable web service
and assist them to create content.
2.12 Information Services advises and assists other departments within the university
about web standards, and partakes in national conferences and forums to ensure that OUCS'
services meet norms in higher education.
2.13 Information Services manages the Google Search
Appliance which provides a search service for all university
2.14 Information Services manages the production and editing of the OUCS Annual Report.
Education & Training
2.13 Information Services will contribute to the IT Learning Programme in appropriate
areas as requested by the ITLP manager.
2.14 Information Services will offer internal training to OUCS staff at least once a
3. Summary of Clients' responsibilities
3.1 Users of the OUCS web services are required to abide by the University IT Regulations
and to comply with any relevant legislation.
3.2 Users of OUCS web sites should not base financial, or health and safety, decisions on
the information provided thereon.
3.3 All communications from Information Services staff will be polite and helpful, and we
expect communications from clients to be similarly professional.
4. Premium Services
4.1 Information Services manages web sites for externally-funded services or other
departments on a contract basis.