Title of Service: IT Learning Programme (ITLP)

Status of Document: This document describes what the IT Learning Programme (ITLP) provides and its role within the Oxford University IT Services.

1. Introduction

The IT Learning Programme (ITLP) is delivered by teams from the Academic IT group at IT Services. The programme is open to all full members of Oxford University (academic, non-academic, graduate or undergraduate) and provides courses and workshops in practical computing and research skills.

The ITLP courses are taught by the Teaching Team that consists of the Teaching Manager and four IT Teachers. The programme is supported and organized by the Courses and Events Team that consists of the Courses and Events Manager and three Support Officers.

The ITLP provides the link between Information Technology and academic teaching and research. The skills taught to students and staff are a foundation for the research, teaching and support activities within the University.

The ITLP courses and workshops are promoted via the website. Course information is actively disseminated via print, email and social media channels and face to face induction events.

2. Summary of ITLP’s responsibilities

Hours of Service

2.1 The service operates throughout the year. The scheduled ITLP course programme is available 9 a.m. to 5 p.m. Monday to Friday during term and outside of term where appropriate. The Thames Suite is available for use throughout the year. Support and advice is available thoughout the year

Courses and Teaching

2.2 The ITLP delivers offers a schedule of over 200 different courses per term to approximately 12,000 attendees per year. In addition the ITLP offers closed and tailored courses for departments and colleges by special arrangement for which a charge is made.

2.3 The range of courses reflects ITLP’s teachers understanding of the IT skills needed by University members inside and outside academia and those skills that departments and colleges have identified as being required to support learning.

2.4 Courses are available on a wide range of topics including research skills, programming, database design, academic use of office software and fundamental and beginner courses. Courses are delivered on Windows, Apple Mac and Linux Operating Systems

2.5 The core topics are developed and delivered by the ITLP teaching staff, who have a wide range of experience of teaching in H.E, F.E and industry.

2.6 New courses developed by the ITLP teachers are peer-reviewed, and undergo a process of continual enhancement. Courses are improved and developed in response to changes in software, new innovations, University projects and feedback from attendees.

2.7 Most courses are modular with the majority being three-hour sessions. Full descriptions are available on the ITLP website so that members of Oxford University can clearly identify what is appropriate for their needs. They can then map their own preferred path through the learning programme to achieve their desired skills.

2.8 Some modules are offered as lunchtime sessions. These cater for those members of the University who need a brief introduction to a topic, perhaps before enrolling on a longer module. These sessions are also a useful vehicle for more academic discussions of the application of IT.

2.9 Each course is accompanied by extensive support material typically a course book with notes, slides and course exercises.

2.10 Teaching materials from our popular courses are available online for members of the University to refer to and download for personal study. The ITLP Portfolio is found in WebLearn. This includes course books, exercise files, helpful videos and other support materials.

Other Activities

2.11 The ITLP is an AATCe – Apple Authourised Training Centre for Education.

2.12 The ITLP teachers support those who have been on courses with drop-in advice sessions (Computer8) and where appropriate ongoing consultations.

2.13 The Teaching and Courses and Events teams organise and deliver events such as Breakfast at IT Services for new staff members of Oxford University and gives Induction Talks to new graduates of around 45 departments at the beginning of each academic year.

2.14 In line with The Joint Skills Statement (2001) and Government's Robert's Report recommendations (2002), the ITLP in collaboration with the Bodleian libraries runs a workshop “Skills Toolkit for Research Students”, which supplements PhD students core research objectives in the area of IT skills and information skills.

2.15 The ITLP teachers give advice on innovative classroom technology.

Support and Administration

2.16 The Courses and Events team are responsible for the Course booking system, timetabling of courses and the day to day operations of the programme including responding to initial enquiries, resolving booking queries, managing the provision of course materials, enrolling students on the day, obtaining post-course feedback, all of which ensure that the learning process flows smoothly for attendees and teaching staff.

2.17 The Courses and Events team supports the wider training and engagement activities of the Academic IT group and other groups in IT Services.

2.18 The Courses and Events team also provides event management and support to a wide range of national and international conferences, summer schools, award ceremonies and regional workshops for delegates from across the UK higher and further education sector.

3. Course Booking System

IT Services has developed a sophisticated course booking and course administration system. This online system offers a front-end, self-service interface for booking and cancelling places, and expressing interest in courses , The system sends automatic reminders and notifications and users can login to check their bookings. The back end administration system enables efficient management of course bookings and rooms and resources.

4. Charging and Terms and Conditions

4.1 For full University members the following charges apply to the open schedule. Charges are advertised at the time of booking.

  • One-hour courses, Fundamental courses and Computer8 – No charge

  • Other three-hour or multi-sessions – Charge for documentation/consumables/resources

  • Courses run by external providers and the AATCe – Charge to cover costs

Full terms and conditions are available at: http://courses.it.ox.ac.uk/itlp/terms.xml and further information about course payment is at https://courses.it.ox.ac.uk/itlp/payment.xml

4.2 Members of other organizations affiliated to Oxford University can attend ITLP courses subject to availability. Charges on application.

5. The Thames Suite

5.1 The Thames Suite, used for the delivery of the ITLP and other courses and events, comprises five lecture rooms where new technology is incorporated into the learning environment. Each lecture room has interactive whiteboards, a dual projection system with matrix-switching equipment to direct the required images to the correct screens, sound systems, high-specification computers, hearing loops and good accessibility.

5.2 The Thames Suite can be hired by other departments and external organisations for IT-oriented events.

5.3 Further information about the Thames Suite is available online.

6. Summary of client’s responsibilities

6.1 Members of Oxford University who wish to take a course must first book online (using Single Sign On), via email, or via telephone.

6.2 On attending, members may be asked to produce their university cards as proof of their identity and their eligibility for the course. They are responsible for:

  • turning up for courses that have been booked

  • cancelling any booked courses in reasonable time if they cannot attend

  • paying advertised course charges and cancellation fees

  • completing online evaluation form at the end of each course

6.3 Full terms and conditions are available.

For further information on our services please contact courses@it.ox.ac.uk or visit our web pages at http://www.oucs.ox.ac.uk/itlp/.