IT Support Staff Services (ITS3) serves as a two-way channel for communication between OUCS the approximately 650 IT Support Staff (ITSS) in the Colleges and departments of the collegiate University. It works closely with all parts of OUCS, particularly the Help Centre and the Registration team, in order to provide fast-track access to those facilities. It monitors closely the work of the many OUCS departmental reps and strives always to keep the interests of the distributed IT Support Staff high up its priority list.
- to promote resource and skill-sharing through effective communication throughout the University IT community.
- to contribute to the University's wide range of IT training and relevant training resources.
ITS3 supports distributed ITSS by providing central resources and organisation. ITS3 aims to foster community and sharing of expertise among ITSS and its goal is a spirit among ITSS of being part of a large team supporting the whole University rather than many individuals working in isolation. This is achieved by close working with the IT Support Staff Group and by organising the annual IT Support Staff Conference and the IT Suppliers Exhibition, along with many other ITSS events.
2.7 runs email lists to promote discussion and disseminate information to ITSS, and is also contactable via firstname.lastname@example.org .
2.10 will provide technical advice and support on systems provided by ITSS outside of OUCS on a best-endeavours basis. If a fuller service is required or there is an ongoing requirement for support then ITSS may recommend using the services of the NSMS section of OUCS.
2.12 has expertise in IT Staff Recruitment and review/appraisal and will provide support and assistance to Colleges and Departments in recruiting IT Staff, including drafting job descriptions and advertisements, grading advice, joining recruitment panels, or providing other OUCS staff for these services.
2.14 deals with copyright infringement notices caused by copyrighted material on peer-to-peer programs on users' computers. ITS3 contacts ITSS for the offending users and manages cleanup, removal of service blocks, and administrative fees.
2.15 collaborates with other parts of OUCS to provide a set of online tools for ITSS to assist in managing their users
2.17 Administers the group membership scheme for Oxford University of the British Computer Society
2.19 organises training courses for ITSS provided in-house and bought in from external trainers. These courses are run on a cost-recovery basis so inclur a charge but represent a much cheaper option for ITSS than attending training outside Oxford and incurring travel, board and subsistence expenses.
2.22 disseminates, to ITSS, information about any changes to University Regulations, IT Services provided by other parts of the University, or to UK legislation (e.g Data Protection, Freedom of Information etc.)
2.24 runs termly induction seminars to inform new ITSS about the services available to them from OUCS and of structure, governance and strategic ICT arrangements in the wider the Collegiate University.
3.2 ITSS are required to abide by the University IT Regulations and to comply with any relevant legislation.
4.1 Will rent laptops to ITSS to cover urgent need for example to temporarily replace damaged or faulty machines or to support conferences. A printer and networking equipment (including wireless) are also available at reasonable charges.