Title of service: Live web streaming of events

Status of Document: This document lists and describes the services offered by Academic IT Services March 2013

1. Introduction

The teams in Academic IT services support academic colleagues, colleges, units and researchers to record (video and audio) events as per the Educational Media (Podcasting) SLD. We do not currently offer any service to live stream events or conferences over the web or to other locations on campus. We are able however, to provide a limited consultancy support for those members of the University wishing to engage in this type of activity.

2. Summary of IT Services’ Responsibilities

Hours of Service

2.1 The service operates 9 a.m. to 5 p.m.

Serviceability Targets

2.2 The service aims for all email queries to receive a response from a staff member within five working days.

2.3 IT Services will provide contact details for appropriate commercial partners but takes no responsibility for any arrangements members of the University may enter into with these partners.

3. Summary of Clients' responsibilities

3.1 Members of the University who require advice about webstreaming events should contact IT services in sufficient time (ideally several months) in advance of a scheduled event.

4. Premium Services

4.1 Members of IT Services are available, at standard IT services consultancy rates and subject to availability, to provide advice to colleges and departments who plan to review their media facilitties and capability.