Maillist is a service that supports the posting of email messages to multiple recipients, management of lists of recipients,
configuration of message posting controls, and other associated capabilities.
This service is owned by the Systems Development and Support Section Manager and the current revision was released for general use
A full service description is available from http://www.oucs.ox.ac.uk/services/maillist/.
1.1. User Support
User support for the service is provided through a combination of local IT Support (via local ITSS) and OUCS.
Users should seek support from their local ITSS in the first instance. Local ITSS may refer a user to OUCS, or contact OUCS on
behalf of a user. Users and ITSS may always contact OUCS about any aspect of the service.
The initial point of contact for user support at OUCS is the Help
Centre - in person, by telephone, or using our contact
2. Summary of OUCS’s responsibilities
Hours of Service
2.1 The service is offered as follows:
- 9am - 5pm on weekdays: the service operates with full technical support.
- All other times: the service operates without technical support. Automated service monitoring will take place, and informal
arrangements exist for staff to be notified of exceptions, however no funding is provided for contractual cover or guaranteed
- Exclusions: service maintenance carried out during the JANET maintenance period (7am - 9am every Tuesday).
2.2 OUCS will commence investigation of reported faults within one hour when full technical support is available (provided that no
similar fault is already being handled by the same team).
Service Level Targets
2.3 It is intended, as far as is possible, to maintain service availability at all times apart from exclusions listed under 2.1,
however there are no formal targets.
2.4 This service is classified as "critical" to University business and will be recovered as soon as possible after services that
it depends upon have been recovered. Target recovery time is within 24 hours.
2.5 All service data is scheduled for daily backup and will be recovered from the most recent good backup in the event of system
failure. Backup data is not available for other purposes.
2.6 A variety of public email distribution services would meet basic user requirements in the event of extended disruption.
Administration and Support
2.7 OUCS is responsible for all service administration and service support.
2.8 Notification of scheduled maintenance, and other information of general interest in relation to the service will be circulated
on the itss-announce mailing list. Notification of failure of the maillist service will be performed by ITS3
using alternative channels (including SMS to registered numbers). Service status will normally be reported on http://status.ox.ac.uk/.
2.9 Support requests and fault reports relating to the service should be sent to the OUCS Help Desk.
3. Summary of client’s responsibilities
3.1 Users are responsible for ensuring that this service is suitable for their needs.
3.2 Use of this service is subject to, and implies, acceptance of any applicable regulations, including but not limited to:
3.3 Users should report any defect, malfunction, or performance degradation of the service promptly to enable remedial action to
3.4 List owners are responsible for ensuring that their lists are configured appropriately, and for attending to requests relating
to their lists, including misuse such as unsolicited messages being posted via the list. (Misuse can be reported to OUCS for
further investigation and action).