1.1 OUCS supports two wireless networking services within the collegiate university. Any wireless ‘hotspot’ set up by a department or college may implement one or both of these.
1.2 Eduroam is a service for members of the Eduroam federation across the world, and is the primary means of wireless connection for university members. It allows simple connection to the network not only at Oxford but at hundreds of other education institutions around the world, using the same username and password.
1.3 OWL is intended for members of and visitors to the university. For members, it is based on the University VPN service run by OUCS. Almost all client systems configure themselves for the network without user intervention, and beyond that the process is identical to using the VPN from a wired location. For visitors, OWL is similar to services provided in coffee shops, airport lounges, etc. A visitor requires no special software other than a web browser, and makes use of an account created (via a web-based application) by the local IT officer of the unit to which he/she is a visitor.
2.2 Operator cover is provided from 08:30 to 20:30 on weekdays. Periodic monitoring takes place outside these hours, and informal arrangements exist for staff to be called, but no funding is provided to make this contractual.
2.3 If a fault is notified between 09:00 and 17:00 on a working day, OUCS will commence investigation and correction within one hour (provided that no similar fault is also being handled by the same team).
2.8 The Eduroam service requires authentication services from the same authentication servers used for the VPN service, and in turn requires response from the ‘Janet Roaming Service’ maintained by JANET(UK).
2.16 Notification of faults, outages, etc is circulated on the mailing list email@example.com
2.17 Faults should be reported to firstname.lastname@example.org. OUCS will liaise only with department and college computing officers. No end-user wireless networking support is provided.
3.1 Departments and colleges wishing to use these services must follow the regulations laid out by ICTC, at http://www.oucs.ox.ac.uk/network/wireless/rules/.