IT Services



Telecommunications Service




Title of service: Telecommunications Service

Status of Document: This document lists and describes the services offered in 2012.

Contents



1. Introduction

The Telecommunications Department installs and maintains both analogue and VoIP (Voice over IP) telephone provision across the whole University for both Departments and Colleges.



2. Summary of responsibilities



2.1. Hours of Service



2.2. Serviceability Targets



2.3. Resilience



2.4. Alternative Facilities



2.5. Hardware and Software Maintenance



2.6. System Development



2.7. Information



2.8. Fault Reporting



2.9. Education and Training



3. Summary of client’s responsibilities



4. Premium services