Status of Document: This document describes the service provision of Turnitin, an externally hosted software application supported by Oxford University IT Services. This document is occasionally updated, for a list of changes please see the change log at the end of this document.
Contact for first line support: email@example.com or internal phone 73200
1.1 Turnitin is an online software service that is used for identifying matches of text in submitted work against other sources. This can be used in teaching to inform plagiarism detection and to support student learning about academic writing.
Supported by JISC, the service is provided by a private company, iParadigms. Most UK HE institutions, including the University of Oxford, subscribe to this service. Access to Turnitin is either direct via https://submit.ac.uk or through the Assignments tool in WebLearn.
1.2 The Turnitin suite of products includes TurnitinUK (originality checking), GradeMark (electronic marking and commenting; audio feedback to students), and PeerMark (student peer review).
1.3 This SLD is aimed at outlining what support will be provided by IT Services to any department, college, institution, or staff member within Oxford University (the client) who wishes to use Turnitin, and what is the responsibility of the client. IT Services has certain restrictions in terms of the amount of support it can offer as it is not responsible for the maintenance of the Turnitin service.
1.4 This SLD indicates the primary support path for elements of the Turnitin service which are controllable by the University.
1.5 The Turnitin service is managed by the WebLearn team on behalf of IT Services.
IT Services' responsibilities are fourfold:
2.1 The service as run by iParadigms is intended to operate at all times, although IT Services cannot guarantee the service level for this application. The iParadigms user agreement states: “iParadigms shall use reasonable efforts to make the Service available for access over the Internet at least 99.5% of the time during each month of the Term, except for scheduled maintenance and repairs, failures related to Institution's systems and Internet access, and any interruption in the Service due to causes beyond the control of iParadigms or that are not reasonably foreseeable by iParadigms” (iParadigms User Agreement, Clause 10)
2.2 Support cover by IT Services runs from 9.00-5.00 on working days. If a problem is reported during these hours IT Services will
2.3 IT Services is informed by iParadigms of any break in/restoration of service and will report this to users through the 'Turnitin at Oxford' blog: http://blogs.it.ox.ac.uk/tii/ which feeds into the Plagiarism Support (Turnitin) site in WebLearn (https://weblearn.ox.ac.uk/portal/hierarchy/info/plagiarism). For longer or more significant outages, email notifications may be sent to all registered Turnitin instructors and to the user group mailing list, firstname.lastname@example.org.
2.4 If a serious fault is reported outside of working hours, it will be investigated at the beginning of the next working day (no funding is allocated to cover support outside of working hours).
2.5 IT Services has a software licence for Turnitin and associated products. The current agreement runs to 01/08/2013.
2.6 Turnitin is available to University of Oxford staff members to check the work of full-time equivalent students (FTEs) registered at the University. Licensed products are TurnitinUK (originality checking), GradeMark (electronic marking and commenting; audio feedback to students) and PeerMark (student peer review). The University holds a 10% licence for GradeMark and PeerMark, i.e. 10% of the FTE student numbers licensed for the main product, TurnitinUK.
Various conditions must be met in order for Oxford staff to use Turnitin; for direct access to Turnitin, an instructor account is required:
This Service Level Description does not cover the uses described in points 4 and 5 above.
In addition to the conditions of access to Turnitin imposed by the licence agreement and usage policy, the University also has stipulated conditions of access:
Oxford University's policy allows students to submit papers only under the guidance of their tutor or supervisor who needs to create the necessary avenue to do so (either Turnitin direct or WebLearn).
Users are pointed to the Proctors' notices regarding use of Turnitin for examinations: http://www.admin.ox.ac.uk/proctors/examinations
2.7 Access to Turnitin via WebLearn relies upon a number of other IT services, the main ones are: WebLearn, Maintaining Security, Oak LDAP service, Registration Service and WebAuth Authentication System. Please refer to the individual SLDs for further information.
2.8 There is no default length of time for a paper to be stored in the system. Once papers are submitted to Turnitin they remain in the TurnitinUK repository indefinitely, until the IT Services Turnitin administrator requests deletion of one or more papers.
2.9 There is a cost involved if an instructor requests the removal of one or more particular papers from the TurnitinUK repository. The cost depends on the volume of papers to be removed and the timescale for deletion.
2.10 If necessary, the Originality Report generated on the first submission of a paper can be refreshed by the instructor at a later date to re-check the paper against more recent sources.
2.11 IT Services will provide basic support detailing the use of the service (including general documentation, instructor accounts, and help desk advice). Due to budgetary restrictions we cannot offer a 24/7 support service, but will be available to offer support 9:00-5:00 during working days. We will also endeavour to provide a response within one working day on all requests addressed to email@example.com.
2.13 Fault reporting. Faults should be reported to the Help Centre team at (01865)(2)73200 or by email to firstname.lastname@example.org.
IT Services will:
2.14 provide face-to-face or group training on how to use Turnitin (either at IT Services or remotely). Note that a room hire charge may apply for customised group sessions at IT Services.
2.15 provide written help documentation for use of Turnitin (https://weblearn.ox.ac.uk/info/plag) in conjunction with the support materials offered by Turnitin (https://submit.ac.uk/en_gb/support-services).
2.16 provide formal teaching sessions and handbooks through the IT Learning Programme (ITLP), http://courses.it.ox.ac.uk
2.17 offer advice and support pertaining to effective practice and usage of Turnitin.
2.18 The following items are excluded from the service:
2.19 Major Turnitin updates and news items will be reported in the 'Turnitin at Oxford' blog: http://blogs.it.ox.ac.uk/tii/ which feeds into the Plagiarism Support (Turnitin) site in WebLearn.
For the purpose of this document, the client is the University of Oxford and its Colleges. This embodies the users of Turnitin, namely the academics, students, college-only staff, and administrators (permanent and contract).
3.1 The client's responsibilities concerning Turnitin fall into the following main areas:
Units such as institutes, faculties, departments, schools or centres within Oxford University may wish to create and manage their own sub accounts within Turnitin (i.e. besides the Turnitin Oxford Repository managed by IT Services).
4.1 A separate Turnitin sub account can be negotiated with IT Services, under the following conditions:
In specific cases, for official university units, there may be a need to create a Turnitin instructor account using a generic email address. This will allow multiple people (such as administrators and examiners) to view the electronic version of the Originality Report (colour and hyperlinked), as opposed to the downloadable PDF version which is black and white, linear, and more difficult to interpret.
5.1 The requestor needs to supply the following information:
5.2 On accepting and activating a Turnitin instructor account using a generic email address as the user name, the requesting division, institute, department, school or faculty agrees that: