IT Services

Web Design Consultancy (InfoDev)

Title of service: Web Design Consultancy

Status of Document: This document lists and describes the services offered in February 2012.


1. Introduction

The Web Design Consultancy (WDC) is a core service within the Information Services Group provided by the InfoDev Team. The team is centrally funded to advise and assist individuals and units within the University with regard to Web design issues.

The purpose of the WDC is to provide a central point of guidance on Web Design within the University to help ensure that Oxford-affiliated web sites are attractive, usable, fit-for-purpose, and that they adhere to the rules concerning Oxford University Websites, in particular the University's Web accessibility standards.

2. Summary of WDC's responsibilities

Hours of Service

2.1 The service operates 9.00 a.m. to 5.00 p.m. Monday to Friday excluding University holidays.

Overview of Service

2.2 The WDC offers advice on Web design best practice. The WDC can meet with clients to discuss their requirements, clarify the scope of a project and advise on strategies for meeting those requirements. The WDC also makes Web Design resources available on the WDC website:

2.3 The WDC undertakes web design projects on a paid basis (see Premium Services below)

3. Summary of client's responsibilities

3.1 The WDC team will work together with clients to clearly define project requirements. This requires intensive input from both parties at regular meetings.

3.2 Clients are expected to meet any mutually agreed project deadlines regarding their role in the project (for example the supplying of content and provision of feedback). Failure to do so may result in delays for both their project and those of other clients of the WDC.

3.3 Clients are expected to be as clear as possible about the requirements of their project. Alterations to the scope and requirement of project once in progress can lead to significant disruption, resulting in increased design and development time and cost.

3.4 The WDC team will be able to provide an initial consultancy meeting (c. 1 hour) and a follow-up meeting (c. 30 minutes) free of charge. After that it reserves the right to charge for its time according to the InfoDev charging policy.

4. Premium Services

4.1 The WDC will also undertake web design and development projects on a charged basis. The WDC uses in-house and external designers to meet the needs of clients.

4.2 The WDC will undertake the project management of Web design and development projects on a charged basis. Charges will be levied on a not-for-profit basis.