Scheduled Courses - Terms and Conditions
If you have any queries about the ITLP programme, please
contact a member of the ITLP Team. The Office is normally open from 8.30am to 4.30pm Monday to Friday.
Note. There are separate terms and conditions for Closed/Bespoke Courses, External Expert Courses and bookings made by non-university members.
In these terms and conditions:
- “ITLP” means IT Learning Programme
- “IT Services” means IT Services which is part of the University of Oxford
- “Courses Office” means the ITLP Course and Administration Office at IT Services
- “Applicant” means an individual who has submitted a booking form for a course
- “Participant” means an individual who has a confirmed place on a course
- “Booking form” means the booking form in the online course booking system at www.oucs.ox.ac.uk/itlp
- “In Writing” means by letter/email/fax
Applicants should complete the booking form.
Bookings must be made by the applicant. If a course place is required for another applicant please contact the Courses Office.
Booking normally opens 30 days before the course begins. Places cannot be reserved before a course opens for booking.
By completing the booking form applicants are agreeing to the cancellation terms and conditions of booking.
Acknowledgement of the booking will be sent via email.
Joining instructions will be sent via email prior to the course. Course participants can also sign up for
SMS course reminders.
ITLP courses can be booked by all current members of Oxford University.
Arrangements are in places that allow
OUP staff to attend ITLP courses.
If you are not a member of the University and you are interested in any of our courses, please contact us. . In some circumstances it may be possible to attend ITLP courses subject to availability of course places. For external applicants there is a different charging structure, terms and conditions and booking procedures. We will advise you these when you make your enquiry. Please
Applicants must ensure that they have attained any prerequisite knowledge as set out in the course description.
There is a charge for course resources, which is listed in the details for each course.
For most courses, payment must be made on the first day of the course. On some occasions we will require payment in advance (see our policy on refunds).
Payment can be made by:
- Cheque (payable to IT Services)
- Credit/debit card
- Invoice for amounts of £10 upwards. A purchase order will be required which must be sent to us prior to the course. Participants must make sure that he/she has a confirmed place on a course before sending us a purchase order for payment
If a participant cannot attend a course it is possible to transfer their booking to another course if a suitable course with places is scheduled.
Substitutions may be made by
contacting the Course Office prior to the course. This must be done to ensure that records are up-to-date and that attendance certificates/registers can be produced correctly.
If a course is full applicants can join a waiting list. Applicants will be contacted by email if a place becomes available.
Record of Attendance
A receipt/certificate will be issued to attendees during the course.
The certificate of attendance can be used as part of an attendee’s personal development portfolio
as a record of your skills development. A record of course bookings is also available
in My Account.
It is the responsibility of course participants to ensure that they have records of their
course attendance before they leave the University as it is not possible to supply these retrospectively.
A participant must cancel their booking using the online booking system if they cannot attend a course.
Please note that if a person repeatedly fails to cancel bookings that they do not attend, ITLP reserves the right to ask for payment of the course fees in advance.
Cancellation of a course by ITLP
On occasion, unforeseen circumstances may require ITLP to cancel a course. In such circumstances ITLP will give as much notice as possible and endeavour to organise another course date, or refund any fees paid but no compensation will be paid for any additional costs incurred.
For a limited number of courses full payment is required in advance. The following refund policy is applicable for these courses.
Where notice of cancellation is received we will refund a proportion of the course fee as follows. The non-refundable portion of the course fee (advised at the time of booking) cannot be reimbursed.
Note: the periods reference the day on which we receive your written notification of cancellation.
||% of refund
|More than 14 working days before the start date
||100% of the refundable portion
|7-14 working days before the start date
||50% of the refundable portion
|Less than 7 working days before the start date
If a participant fails to attend a course then the course fee will remain payable in full.
Information about special arrangements for our courses is available on our
Unless otherwise stated, courses are held in The Thames Suite at
You will be advised of the specific room when you register on the day.
Participants should arrive 15 minutes prior to the advertised start time. This will ensure you have sufficient time to register and to take your place.
Courses start promptly at the advertised time. If participants are more than 15 minutes late
it is at the discretion of the teacher as to whether they will be able to join the course.
Participants who then join the course later than 30 minutes after the start may not receive a
certificate or have their attendance recorded.
If a participant is unable to stay for the duration of the course this must be discussed with the teacher.
For multi-session courses, participants must attend all sessions.
Refreshments and lunch
Refreshments and lunch are not provided unless stated.
There is however a refreshment area close to the lecture rooms where
there are hot and cold drink vending machines.
Note: no eating and drinking is permitted in the Thames Suite IT rooms.
We cannot accept responsibility for any items lost or mislaid on the IT Services premises.
Each participant will be provided with a computer with appropriate software and settings. Participants may bring their own laptops, however support may be limited and the ITLP cannot guarantee that all practical exercises will be successful.
Participants are sent an online evaluation form after the course which allows anonymous feedback to be submitted. Anonymised comments may be used for advertising purposes.
Health and safety
No smoking is allowed in any part of the building. Participants must adhere to IT Services health and safely procedures and policies.
Copyright of Teaching Resources
Oxford University takes copyright seriously.
Some of our materials are available under an open educational resource licensing agreement but others are not.
Before reusing or distributing any of our materials contact us.
Video and Audio Recording
Participants should not record courses without prior consent of the teacher and the ITLP.
From time to time ITLP may make video, audio, and still image recordings for educational and promotional use.
If participants do not want to be included they should make their wishes known at the time.