View OUCS service level descriptions
The Computing Services offers a number of services for the
repair and upgrade of personal computers:
- Computer Hardware
Breakdown Service: this is available for equipment that is in
full working order. It is similar to insurance in as much as a
single, modest annual payment provides for the onsite repair of
personal computers and peripherals, normally within 48 hours.
Repairs and Upgrade Service: repairs are available for equipment
which cannot be repaired under the terms of the Personal Computer
Breakdown Service. Hardware upgrades are also available.
Remember, even better than a cure is