Network Hardware Support 2011

1. What exactly is it?

An annually renewable Agreement, between OUCS and a Department or College, supporting the major networking components in a typical local area network. The scheme is well established and is a very attractive alternative to a commercial contract. It offers a rapid on-site swap-out service for certain models of HP/3Com switches and Allied Telesyn media converters. The Departmental or College Computing Officer will be the normal contact with OUCS and will agree all relevant down-times and access. If a device becomes faulty, a phone call to Network Control during office hours Monday - Friday (08:30 - 17:30), will produce an equivalent replacement device which we aim to supply the same day - within 4 working hours of logging the call.

Devices we support:

Category 1:
  • HP 4210 switch series: 24 and 48 port versions (JF427A, JE027A)
  • 3Com SuperStack III 4226T, 4228T, 4250T, 3824 Gigabit switch, Switch 4500.
Category 2:
  • Switch 5500G-EI 24 and 48 port versions
  • Switch 5500G SFP 24 port

We also support the Allied Telesyn AT-MC101XL media converter.

Please contact us if you require support of a device not listed above.

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