5. Fault monitoring and upgrades
Most switches have built-in management facilities enabled. This enables the Network Administrator to control various aspects of the system. These include error detection, traffic monitoring, VLANs and security features. We offer our skills in this area as part of the Agreement. We do require, however, that the IT officer keeps appropriate records and have a mechanism in place to re-create the correct configuration on a newly installed replacement switch.
The scheme does not cover faults in the building's copper or fibre cabling. OUCS is quite happy to undertake both fault finding and repair of local Ethernet sockets and fibre distribution systems in-house but may have to make a reasonable charge for doing so. Advice is free, however, and we are always happy to help plan upgrades and revisions to networks.