Which VPN Client?
There are currently two different Cisco VPN clients in use and the frequently asked questions (or at least the answers) are not the same for the two clients. So first of all you need to know which client you have installed or are trying to install.
- You downloaded the VPN client for Windows or OS X systems from December 2009 onwards.
- You downloaded the VPN client for Linux systems from February 2010 onwards.
- The downloaded file has a name that starts
- When you run the VPN program, the connection screen looks similar to the following.
Note that on OS X systems you won't have the
If you have the new-style AnyConnect VPN client you should check the Frequently Asked Questions for Cisco AnyConnect VPN Client.
If you don't have the new-style AnyConnect VPN then you will almost certainly have the old-style VPN client installed. If you installed the client before December 2009 (Windows and OS X) or February 2010 (Linux) then you almost certainly will have the old-style client. If this is the case you should refer to the Frequently Asked Questions for Old-style Cisco VPN Client.
Note that if you use Linux you could also be using Open Source VPNC client and if you use OS X 10.6 (Snow Leopard) you might be using the built-in client; these FAQ pages do not cover VPNC or the built-in Snow Leopard client.