8. Generic mailboxes: how people should access them

What you should know as an owner of generic mailbox:

  • To be able to access the entire mailbox you require Full Access permissions – these are given by Nexus and should be requested via IT Support.
  • If you (the owner) need to grant specific access to others to part of this mailbox (e.g. read only access to the calendar), you must set the delegation permissions yourself.

    For more detailed instructions of how to do this, please see Delegating access to email, calendar and other Nexus features using Outlook 2007.

  • Usually, if you are assigned Full Access permissions, the generic mailbox maps itself in to your Outlook client automatically. If you do not want this to happen, request the removal of the 'automap setting' from IT Support.
  • If staff need to be able to send e-mail from the generic e-mail address, rather than their personal mailbox, they should have Send As permissions. These also should be requested via IT Support.
  • If only part of a mailbox has been shared with you, then you need to find and open this manually.

    For more detailed instructions of how to do this, please see Nexus calendars using Outlook 2007

  • Anyone with Full Access permissions can open a generic mailbox directly in Outlook Web App (OWA) using a slightly modifed URL and their personal SSO credentials.

    https://owa.nexus.ox.c.uk/owa/{email address}

To contact the migration team

Please email nexusmigration@it.ox.ac.uk. Please note that the migration team may be dealing with a large number of requests, and your email will be placed in a queue. It will receive a response, but this may not be immediate.

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