Getting Started

Nexus is the central system for email at Oxford. It is available to our users through three basic routes. Directly through the website, via an email client such as Outlook or Thunderbird or via a mobile device. Client configuration and 'how to' information can be accessed via the following links:

Directly on the web
Email using a web browser. By using your normal web browser (e.g. Internet Explorer, Chrome, Firefox etc.) you can access your email account to send and receive emails, access your contacts and your calendar too.
Via a email program
Set up your email program. Using a program installed on your computer you get access to your email and, if you use a Microsoft client like Outlook (2007, 2010 or later versions), can share and delegate access to your calendar, contacts and other features.
Using your mobile
Email on a mobile device. Nexus is accessible on the move through your mobile (advice given on a 'best efforts' basis only).

Top Tips

You will get most functionality if you use a Microsoft client (such as Outlook 2007) installed on your computer. Other clients may not give you the same level of functionality (integrated calendaring, task lists, etc.) but they will all access your emails without problems!

More email information
The email at Oxford pages offer more information about email-related issues such as addresses, accounts, passwords, unwanted mail, etc.

Too much spam?
See the Mail filtering page for advice on how to filter out spam/junk mail.

Account settings
Use the Nexus account settings page https://register.it.ox.ac.uk/self/nexus to:
  • Set spam filter level - choose between Off, Low, Medium or High (please note that you need to activate the spam filtering in Outlook Web Access too). Messages which are tagged as spam are put in the 'Spam' folder, and are automatically deleted after 90 days.
  • Set preferred email address (for users with more than one Oxford address)
  • Set email forwarding address - get your Oxford email delivered to another account
  • Show email usage and quota - see the size of each folder in your Nexus mailbox

Problem sending or receiving mail?
See the Failed email or Interpreting failed-delivery reports pages for solutions to some of the more common problems.