7. Administrative Access
During the migration process OUCS will supply the unit with an account with the appropriate level of access to insert items into target mailboxes. Preferably this account would only have rights over an individual mailbox for the time taken to migrate the account and no longer. In reality access will be granted on a daily basis to the target mailboxes for that day's migrations.
For client support purposes OUCS will provide ITSS with access to a user's mailbox if that user has contacted OUCS to confirm that they are happy for this action to take place. Access will be granted for a specified period agreed with the mailbox owner. All access is granted in accordance with the University's IT rules and regulations, specifically the section related to examining user data.
Although some units currently use administrative access implicitly while performing user support functions, OUCS will not grant an individual long-term rights over a large number of mailboxes.
In all cases authorization for access to a mailbox must come from an indivdual user, the Head of Department, Registrar or Proctors, as appropriate (IT Rules and Regulations sections 17.3, 17.2, and 17.5a).
OUCS will not provide a general administrative account on Nexus. No direct access to the Active Directory or user mailboxes will be permitted outside of that detailed above.
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