1. Executive Summary

The introduction of the Nexus service and the difference in the way this new system routes email, compared to the existing Herald system, has created the possibility that some email addresses may end up with a split routing. We intend to implement an automated system that puts email forwarding in place for affected address. This will prevent email targeted to one address ending up in two locations dependant on where it was sent from and ensure full access to Nexus facilities, including SharePoint, for those whose primary email is not held on Nexus.

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