4. Pre-Migration

4.1. Quotes

Quotes (") in folder names couldn’t be migrated. They can be stored on Nexus, but the migration tool in use wouldn’t migrate them. We emailed users with quotes in folder names.

[HELPDESK] If a user said they had changed their folder names, we advised them to double check this in WebReg and say ‘thanks’ if they had, or assist them if the rename had not worked.

4.2.  Slashes

Slashes on the end of folder names sometimes caused email to be misfiled after migration. A slash at the end implied another folder existed inside that one. As with quotes we emailed users.

[HELPDESK] If a user said they had changed their folder names, we asked them to double check this in WebReg and say ‘thanks’ if they had or assist if the rename had not worked.

4.3. Case

 Exchange is case-insensitive and dovecot (the IMAP server on Herald) was case-sensitive. Users were being contacted on a three-weekly cycle to rename these folders. On migration these folders were merged, however the migration process checked for this condition, emailed the user and failed the migration.

4.4.  Reserved Names

 Some folder names such as "Calendar" are reserved in Exchange. If these folder names were in use, they were re-mapped on migration as below:

Herald folder Oxford Nexus folder
Calendar   Calendar_Herald
Contacts Contacts_Herald
Notes Notes_Herald
Tasks Tasks_Herald
Outbox   Outbox_Herald
Junk   Junk_Herald

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