6. After Migration

 If it works
IMAP connections continued as before, but it was sometimes necessary to re-subscribe to folders. Webmail users found a message pointing to the new Outlook Web Access (OWA) service when they attempted to connect to Herald Webmail.

The username.herald.ox.ac.uk IMAP connection address was remapped to the Nexus IMAP server. Connections were presented with an appropriate Herald certificate and could connect using the same credentials. We hoped this made the migration as seamless as possible to IMAP clients.

 What Username/Password do I use?
 The system uses the Oxford (WebAuth) username and password.
 If it fails
 Full service was restored on Herald and we investigated the reason for the failure. If the reason was fairly simple, such as quotes in a folder name, the user received an email informing them of the nature of the problem and pointing them at a web link to fix it.
 How did I change my forwarding?
 These settings were changed on the self-registration web-site: https://register.it.ox.ac.uk/self/index/
 How did I change my preferred email address?
 These settings were changed on the self-registration web-site: https://register.it.ox.ac.uk/self/index/
 How did I change my SPAM Settings?
 These settings were changed on the self-registration web-site: https://register.it.ox.ac.uk/self/index/

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