- OWA reported my account is disabled
- First we advised you to check on Webmail to see if the account had been migrated.
If it was still being migrated then all access was disabled. If migration had
finished, then it could have been that some information was cached either in the
browser, or on the server. We advised logging off Nexus and then Logging on again
to see if the account was still disabled. If so, the next step was to try
restarting the browser. If neither of these worked, then information might have
been cached on the web server. The caches were set to clear after 30 minutes. If
access still appeared to be disabled one hour after the migration had finished, we
advised you to contact: firstname.lastname@example.org
[HELPDESK] This can be checked on WebReg.
- I couldn’t log into my new account after migration
- Occasionally, for users who did not use WebAuth-protected sites on a regular
basis, passwords may not have been synchronized to Nexus. We advised visiting
the old Webmail, and logging in. A few minutes later your password should have
synchronized with Nexus.
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