8. What can you/we do?

Some have suggested setting the secondary mailbox connection to be uncached. This can be a useful temporary work-around, but can lead to further problems, so is not a good state to be in long-term.

The Nexus Team can turn off automapping for a user-secondary mailbox relationship, if requested. However, if the folder count problem is very serious, this may merely improve the situation rather than cure it entirely. Also, this may only benefit a very few users with the ‘too many folders’ problem. If you do want automapping disabled for some of your users’ mailboxes, please open a ticket with the IT Services Help Desk detailing each user-secondary mailbox pair.

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