1. Background

If you are encountering Outlook problems or supporting someone who has such, look at our Outlook support checklist for a comprehensive troubleshooting guide.

For more information see our Outlook support checklist (pdf).

You may experience colleagues with issues regarding "automapping", "too many folder" and 'synch issue" problems with Nexus. Occurrences of these problems are difficult to diagnose as:
  • The problems tend to be intermittent (and poorly defined for the Nexus Team to investigate)
  • The cause of the problem (we suspect) can be multi-dimensional. As well as general software malfunction issues, there can be a combination of:
    • Too many folders
    • Too many connections (multiple clients all connecting at the same time)
    • Too many mailboxes mapped into Outlook (automapped or otherwise)

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