8. What happens if the migration fails?

If the migration fails, your Herald email remains safe and you will continue to be able to use Herald. As all email arriving during the time of the migration will have been queued, you should not lose email messages. Your account will still need to be migrated in the future. Your IT support will be informed and you should seek their assistance to diagnose the problem as to why the migration failed. The the OUCS Help Centre may have specific drop-in sessions in order to assist as well.

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