We have compiled a list of Frequently Asked Questions (FAQ) regarding the BlackBerry service.
Please check to see if your question and answer is listed here. If not then you can contact OUCS Help Centre team
for further advice. To see the answer to a question click on the question itself. Alternatively you can see all answers
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All of these tasks are undertaken either by the Device owner or, if agreed, by their local IT support. The Nexus service does not provide this level of device support. The above tasks are the ones that at certain times may be required and requested by Nexus, of the device owners.
NB. WITHOUT THE BES DATA PLAN, YOU CANNOT CONNECT TO THE NEXUS BlackBerry SERVICE (BEFORE ASKING NEXUS TO CONNECT YOU, ENSURE YOU KNOW WHETHER YOU HAVE THE CORRECT DATA PLAN. THE NEXUS TEAM WILL NOT BE ABLE TO DETERMINE IF YOU DO OR DO NOT HAVE ONE , THE CONNECTION ATTEMPT WILL JUST FAIL).
Wipecommand on your BlackBerry Smartphone (On Bold 9000 for instance):
[desktop]option and select it
We ALWAYS recommend you take a backup of the device, using the Desktop Manager software, BEFORE wiping it.
If you are a heavy user of BlackBerry then it can take some time for
the “Delete” reconciliation to occur. This is a low priority process for
the BlackBerry Enterprise Server. If you are constantly active on the
handheld then the 15 minute process window restarts until there is an
idle time. If you select
[reconcile now] within messages and the Deleted
item is removed relatively quickly, then there is not a problem (Very
heavy users can expect 60 minutes plus delays between deleting emails in
their email client and it removing from BlackBerry. If it does not
remove overnight then there may be an issue).
If you are able to delete an item from NEXUS Outlook Web Access (https://nexus.ox.ac.uk/owa) and this then removes from the BlackBerry, then concentrate on an email client resolution initially.
The BlackBerry Service does take into account that
Shift-Deleted emails do not
appear in the
deleted Items folder. We have implemented a feature which deals with
this. So, emails that are
shift-Deleted from within your email client (OWA,
Outlook, Thunderbird etc) are captured by the
Deleted Items reconciliation process.
[options]available on the device) , or you can turn off wireless PIM synchronisation for the entire device. To turn off wireless synchronisation for the entire device do the following:
<alt>key and at the same time press
[cnfg]. This will take you to a list of configuration settings. Go to the
[wireless sync]setting, set it to
noand then save the option).
REMEMBER, all of these settings are as they appear on a BOLD 9000 device. Whereas many BlackBerry devices will work in a very similar manner, there may be others that do not, such as the touch screen BlackBerry devices. In which case refer to a manufacturers guide or use other online resources for advice,
Desktopwithin the calendar
[options]) is taken and set for wireless synchronisation. If you want to view other non-Nexus calendars then you would need to get them configured on the device and then you can select which one to view from within the
[Calendar Context]menu. In this menu you will see the
[Show Calendar]option. By default, when you have more than one calendar, the view will be of all calendar entries across the calendars. You then can manually select the one you want to see (This
viewsetting is not retained however as far as we can see). Only the Nexus calendar falls under the support remit of the Nexus Service.
rsetcommand when you are viewing calendar
[options], choose the appropriate calendar to clear when it prompts you. This will clear the calendar and may then remove the database for it from your handheld
Calendar ALLDatabases. In order to do this you will likely need to have turned off the Device synchronisation from within the
Enterprise Activationscreen (See xxx for this step). Once you have done so, re-enable
Device synchronisationand your Nexus calendar should re-synchronise to your device. If your Local IT department provide device support then ask them to assist with this if you need help.
Remote Searchtool is available for all BlackBerry devices that are at Application Software version 4.5 and above. This allows you to add emails from any part of your Nexus mailbox.
Search Typefield change it from
[Context]Menu again and then there will be an option to
This then allows you to add emails that were not put on the device by the pre-population process.
Delete Onyou set it as
Mailbox and handheld. For the
On Conflictssetting we suggest you set it to
Databasesthat are setup on the device to provide the structure for emails, Calendar data etc. If you are connected to a BlackBerry Enterprise Service, like Nexus, then the
desktopservicebooks are those that refer to your BES connection. All the other service books will either be device specific ones or relevant to your Mobile Service Provider.
Servicebooks can get corrupted from time to time so on occasion Nexus may ask that you delete one or other of them, or we will remotely resend these Databases to the device.
If you have been connected to another BES service prior to Nexus, then
Device WIPE is essential. If you are unsure as to whether you have
been connected to another BES service, just check to see if you have any
servicebooks prefixed by
Desktop. If present, this would indicate that
you have previously been connected.