Occassionally you may find that the University address book (the GAL) is not 'up to date' when viewed in Outlook 2007. This is due to Outlook storing or 'caching' a copy of the address book on your computer. To force a refresh of the address book follow the instructions below:
Figure images/cache1.png [Accounts setting option on tools menu]
Email Accountsscreen opens, select the appropriate account and then click on the
Figure images/account-settings-cache.png [Email accounts screen]
Change Email Settingsscreen is displayed. Under the sever name field there is a checkbox entitled
Use Cached Exchange Mode. Untick this box to force address book synchronization with the server
Figure images/cache-mode.png [Change email settings screen]
Figure images/alert-cache.png [Alert box]
Congratulationsscreen appears. To close the wizard click on the
Figure images/Congratulations.png [Congratualtions screen]
Email Accountsscreen, Click
University Address Bookyou will see the latest version.
the caching, repeat the above and in step 3 click the
Use Cached Exchange Mode
checkbox. Again you will need to restart Outlook for the change to be completed.
If you have any problems using Nexus with Outlook 2007, in the first instance you should contact your local (College or Department) IT staff. If they cannot help then please contact the OUCS Helpcentre for further assistance.