3. Known issues with Exchange 2010

The following changes also accompany the move from Exchange 2007 to Exchange 2010:
  • Loss of WebDav. This will become apparent to you when your mailbox is upgraded, and affect you if:
    • you are a user of an old version of Entourage (on the Mac). Your solution is to upgrade to a later version of Entourage that uses Exchange Web Services (i.e. 'Entourage 2008 Web Services Edition') or 'Microsoft Office for Mac 2011' (i.e. Outlook 2011)
    • you are a user of the Lightning calendar plug in for Thunderbird (or similar). Your solution here is to use the Davmail connection with Exchange Web Services (EWS). See the notes regarding Davmail and the Exchange 2010 upgrade for more information.
    • you are a user of Davmail in another context. It is possible that you may be able to configure Davmail as per the same instructions.
  • Loss of 'Messageware enhanced' OWA Light. This may become apparent to you when your mailbox is upgraded. Only the standard OWA Light is available. This only affects non tier 1 browsers (i.e. excluding those listed on the What differences should I expect with Exchange 2010? page), including IE6, pre-Firefox 3.0.1 and pre Safari 3.1. Significant functionality that is lost:
    • Multi-day calendar
    • Ability to open shared calendars
    • Ability to initiate sharing your calendar using the OWA Light interface (another client must be used to set this up)
    • Spell checking (but most browsers have an option to enable on-screen text box spell checking, so this can be worked-around)
  • NTLM Authentication over IMAP. If this is a problem for you, it may have become apparent on 16 February 2012 when the Exchange 2010 IMAP service was enabled. If you suffer from an unexpected 'Authentication failure' (i.e. log in failure) it may be that "NTLM" is set in your email client. This needs to be set to "Normal" or "Normal password" (or equivalent). Check that your client is configured as per the OUCS Nexus client configuration instructions.
    • Within the most common IMAP Email clients (Thunderbird for instance), this setting is often displayed as 'Authentication Method', 'Authentication type' or 'Secure Password Authentication (SPA)'.
    • Commonly, the *correct* selection for this setting would be 'normal password' or 'plain text authentication' or it would involve NOT selecting 'Secure Password Authentication (SPA)'.

3.1. Apple Mac related issues

Apple Mail (and Address Book and iCal) adding in (or removal) of ".legacy"
Before following the instructions at http://www.oucs.ox.ac.uk/nexus/upgrade/index.xml?ID=applemail disconnect from the network. (There is a problem of new email coming down after the connection settings have been changed, and before the client is restarted, that causes the appearance of duplicates).
If you see duplicates in Apple Mail after adding (or, later removing) the ".legacy" server connection details
This may be cured by going and selecting Mailbox->Rebuild from the main menu. However, please ensure that the client has been restarted (Applekey-Q and restart).
Apple Mail users who use IMAP being told to change settings to use the correct EWS connection
This can confuse IMAP users (as Exchange Web Services should be irrelevant to them). There are three main reasons why they could have been told to change their settings:
They have another Mac client and that is set up to use EWS
Address Book and/or iCal could be set up to use EWS
Even though they may never use AB or iCal this can be why the person showed up in the logs (and was sent an informative email). If they genuinely don't use AB and iCal, then they can ignore everything and not make any changes.
They may have received a warning regarding IMAP and NTLM
Nothing about EWS but the IMAP settings are using NTLM in their password connection. Please check the OUCS help page and change this setting. The connection should have stopped working on 16 February 2012.
Apple Mail users get their Apple Mail rules broken
(N.B. This does not apply to server-side rules or rules set up via OWA.) The namespace change (from nexus.ox.ac.uk to legacy.nexus... and - presumably - back again) can cause rules to break within Apple Mail. There is no simple fix for these problems after they have occurred. The advice is

3.2. Browser issues

Double authentication to OWA?
If you have bookmarks like https://nexus.ox.ac.uk/CookieAuth.dll?GetLogon?curl=Z2Fowa&reason=0&formdir=2 this will cause a prompt for you to log in twice. Either remove everything after the 3rd slash (i.e. Cookie....) or bookmark https://owa.nexus.ox.ac.uk (either will work perfectly well).
After you are upgraded, you continue seeing OWA-Light, when you were expecting the more advanced OWA-Full
There are two main reasons for this:
  • Your browser/operating system combination is incorrect. See the list of supported browsers on the What differences should I expect with Exchange 2010? page.
  • You are using a correct browser/operating system combination, but you have "Use the blind and low vision experience" set as an option. To remove this setting:
    • Click on the 'Options' link near the question mark in the top right-hand corner of the OWA window.
    • Click on 'Accessibility' in the list on the left.
    • Un-tick the 'Use the blind and low vision experience' check box.
    • Click on the 'Save' icon.
    • Sign out and log back in again.
    This should cause your OWA interface to transform to OWA-Full. If it does not...
  • The cause could be that you have not yet been upgraded. Please check with your local IT Support staff for more information.
You see the "Use Outlook Web Access Light. Faster interface with fewer features. If you are not using Internet Explorer 6.0 or later, this is your default interface." message each time you log in to Nexus (and you are unable to select or de-select the checkbox).
Known issue. You may well be using a supported browser (see the list on the What differences should I expect with Exchange 2010? page). This prompt will stay with us for some time and will continue to be a little misleading. Future work (after all of the upgrades have been completed) will address this. If you prefer to use OWA-Light, you must select the 'Use the blind and low vision experience', as per the instructions above (but in reverse).
You can't find your 'remembered' email addresses
Instead of saving email addresses as proper 'Contacts', some people had grown to rely upon the last 100 'cached' email addresses that OWA remembered. In OWA-Light, these were collected in a little box alongside the email interface. In OWA-Full, they magically appeared as you began typing. These are not migrated between Exchange 2007 and 2010 (there are very good reasons why this would be a bad idea for most Exchange migrations). Those who rely on these lists need to re-build them by looking or searching through their Sent Items. All email addresses will be in Sent Items, as it is only by sending someone an email that their email address can be added to the cached email address list.
Picking up external calendars (e.g. google calendars) via OWA
In the interface, it appears that you can do this. However, it does not work as yet. We are attempting to get this functionality to work at the moment.
OWA defaults to grouping your emails in 'Conversation view'
This has proved to be quite unpopular (for understandable reasons). It would appear to default to that view for some, if not all, users. The Nexus Team have not been able to change this for new upgrades, so everyone (who doesn't like it) needs to uncheck the 'Conversations' checkbox that can be found within the 'Conversations by...' drop down list. (This can't be turned off 'globally', so you need to do it the first time you visit each folder).
Using Internet Explorer, I don't see when new emails arrive
Some people have noticed that they need to keep pressing refresh to see new items. This may be due to the namespace change and to the way Internet Explorer works with trusted sites. The fix is to add https://owa.nexus.ox.ac.uk as a Local intranet site. To do this:
  • Go to Tools > Internet Options > and find the Security tab.
  • Click on 'Local intranet' (the planet+monitor icon) and click the Sites button.
  • Leave the settings in the 'Local intranet' pop up window the same as before, but click on the 'Advanced' button.
  • Add in https://owa.nexus.ox.ac.uk and click 'Close', 'OK, and 'OK'.
  • The figure below summarises this process.
    Graphic showing the editing of Local intranet sites in Internet
                              Explorer to include https://owa.nexus.ox.ac.uk
    Figure 2. Adding https://owa.nexus.ox.ac.uk as a Local intranet web site.

3.3. Outlook issues

Adding in a mailbox where you have full access, but where that mailbox is hidden from the Global Address List (GAL)
There are some changes here which are difficult to express concisely. It is still possible to do this, but you may have to contact the OUCS Help Centre (and then the Nexus Team) for advice. A few pointers:
  • If the person trying to connect to the hidden mailbox is using Outlook 2003, this is not possible.
  • If the person trying to connect to the hidden mailbox is using Outlook 2007, please contact OUCS to have something called 'automapping' switched on.
  • If the person trying to connect to the hidden mailbox is using Outlook 2010, using 'automapping' (as above) is probably the easiest option. However, the method outlined at Running multiple Nexus mailboxes under one profile (Outlook 2010) still works, but the end result is that the mailbox is displayed a in a somewhat 'unfriendly' way.
Sharing calendars with people who are hidden from the Global Address List (GAL)
This is difficult, although not impossible! If person A wishes to see hidden person B's calendar, and presuming person B has enabled this, person A must create a personal contact entry for person B before accessing the calendar. Full details of how to do this will shortly be documented within the general OUCS Nexus documentation.

3.4. BlackBerry issues

BlackBerry problems for people with a BIS contract
(N.B. This does not apply to those using the Oxford Nexus BlackBerry Enterprise Service, i.e. BES). For people who have a BlackBerry, using BlackBerry Internet Service, (BIS) and who have found that their connection no longer works, they should do the following only until their mailbox is upgraded. Change the Outlook Web Access URL field to:

https://legacy.nexus.ox.ac.uk/owa

N.B. Once your mailbox has been upgraded (We will notify when this will happen for you), you need to change it back to:

https://nexus.ox.ac.uk/owa

The OUCS BIS instructions provide help about configuring this on your Blackberry Smartphone.

3.5. UNIX and Linux-related issues

Certificate problems with UNIX IMAP clients
We have heard that some UNIX IMAP email clients have shown some certificate errors. There is no fundamental reason why this should be restricted to UNIX clients, as the cause is a new type of certificate (Comodo) that the Nexus service is using. However, some older systems assume that the user will take on the responsibility of updating certificate chains etc. (Most modern Linux systems, e.g. Ubuntu, Debian, CentOS, etc., will automatically update).
  • If this affects you, then the system administrator (possibly you) need to install the root Comodo CA certificate) into the trusted certificate store. Visit https://support.comodo.com/ for more details.

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