9. Email Headers

Every email message you send or receive includes some additional technical data known as the message headers. This information is very useful if you are having technical problems, and your IT support staff will often ask you to include this information.

A button showing a letter next to an open envelope, at the top of the message, allows you to view and/or copy the header information.
Figure 27. View Message Headers

To view the header information for a message, open the message by double-clicking on it, and then click the Message Details icon at the top of the screen: Figure 27, View Message Headers. You can copy and paste this information into a different message or another application in the usual way.

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