The working hours are variable, and typically range from 2 to 10 hours a week during normal office hours (Monday-Friday, 8:30am-5:00pm). You will be responsible to the Help Centre Deputy Manager for the following duties:
- Providing, where possible, first-line advice to visitors and telephone callers and logging problems into the online request monitoring system.
- Providing information and assistance with the configuration of ethernet and wireless connections.
- Dealing with simple user registration problems, especially forgotten passwords.
- Giving assistance to users of PC, Mac and Linux systems on commonly used applications such as web-browsing, email, office and graphical software.
- Helping users with virus and malware scanning and removal on personal laptops.
- Helping users with Help Centre facilities such as scanning, printing and CD writing.
- Answering queries e-mailed to the Help Centre as time permits.
- Attending training sessions and occasional Help Centre meetings. (Payment will be given for the time involved.)
- Converse clearly in English, have good inter-personal skills, and have a pleasant manner.
- Be able to explain technical subjects in comprehensible layman’s terms
- Have experience of a range of commonly used PC and Macintosh applications.
- Have some experience of configuring e-mail clients and network connections on PCs and Macintoshes.
- Have some experience of using anti-virus software.
- Ideally have first-hand experience of the IT Services Help Centre facilities.
Following your informal interview, you will be asked to attend a number of training sessions. Upon successful completion of training, you will have the option of filling in for vacancies on the current rota, which runs for one academic term. At the start of the next rota you can have a weekly two-hour slot with the option of taking additional slots when vacancies arise due to staff absence or illness.
You will initially be paid at the rate of £10.23 per hour. When you have completed a total of 60 hours work (including training hours), and IT Services are satisfied with your performance, your hourly rate will rise to £11.84 per hour. Both these rates are augmented by an additional 17.1% in lieu of holiday entitlements as stipulated in the Working Time Regulations 1998. During the probationary period, both parties will be subject to one week's notice of termination, after which it will increase to two weeks' notice.
In the first instance, please contact the Help Centre Manager giving details of your relevant previous experience and your availability.