5. Changing a password if you have forgotten it (or not )

5.1. Oxford (SSO) account

The Oxford (Single Sign-On) account gives access to the central University email system (via web access or email clients such as Outlook), and to WebLearn. It also controls access to various facilities, such as self-registration in IT Services and systems such as conference room booking in other departments. This password has a lifetime of one year from the time you change it.

  • Use the Change Password facility in Webauth to make a routine change when you know your old password.
  • If you have not already done so, you are strongly recommended to Set a Security Question. If you subsequently forget your password, this will allow you to recover the situation yourself without having to contact IT Services. This can save you a lot of trouble if you are regularly away from Oxford.
  • You can Reset a Forgotten Password using Webauth, provided you have already set a security question. You can also use this mechanism if your password has expired, but not if your account has expired. Please note: You have 3 chances to answer your security question correctly before you are locked out of the system. If you cannot answer your security question please contact the Help Centre.
  • If you have forgotten your password and have not set a security question, you will need to obtain a Rescue Code.
  • If you have forgotten your password and the answer to your security question, you will need to obtain a Rescue Code.
  • If you have to use a Rescue Code, you will need to set a Security Question before you can reset your forgotten password.
  • If you have a registration letter but the activation code has expired, contact the Help Centre to have the activation code renewed for a further 30 days.
  • If you do not have your registration letter (for example, if it went astray), you will need a new Activation Code. Obtain this in the same way as for a Rescue Code.

5.2. Other IT Services accounts

5.2.1. Remote Access

The self-registration web page can be used for routine changes to Remote Access passwords. The procedure is the same as for resetting a forgotten password - see below.

5.2.2. TSM backup

Routine changes to your TSM password must be done using the client software on your workstation. If your TSM password has expired, you can use the self-registration web page to set a new one in the same way as for a forgotten password.

5.2.3. Forgotten passwords (for IT Services-administered accounts)

If you have forgotten your password for Remote Access, or TSM , you can use the self-registration web page to set a new one. You will need to give your Oxford username and password to authenticate the process. See Changing password - Oxford account above if you have forgotten your Oxford username or password. This method of authentication is high-security and is safe to use world-wide.

5.3. How to obtain a Rescue Code

To obtain a Rescue Code, contact the IT Services Help Centre or your IT Support Officer. The options are:

  • Registered IT Support Staff are able to set rescue codes for their local users without needing to contact IT Services.
  • IT Services can help as described below. If these options are not suitable (for example, if you are away from Oxford), you must contact IT Support Staff in your college or department.
  • You can visit the IT Services Help Centre in person with your University Card to be given a rescue code immediately.
  • Telephone or, preferably, email the Help Centre and a rescue code will be sent to your registered college or departmental address by University Messenger.
  • If you have a non-IT Services email account registered with IT Services for one of your .ox.ac.uk email addresses (e.g. on a local college or department mail system) a rescue code can be emailed to you there.
  • If you have previously registered an "alternative email address" via the IT Services self-registration pages, a rescue code can be emailed to you there.

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