2. Routing changes
HelpCentre/ITSS change the routing for the OxMails
firstname.lastname@example.org goes to
what happens to mail sent from people on Nexus? It still goes to
fluff0001@nexus and Fluffy's mail is in two places!!!
- if the sending address on the Nexus account is in the mailer tables, and is
not routed to nexus, it will set an automatic forward on Nexus to where the
Oxmails would send the mail. As it would now see that
fluffy.brown@spiresnow routes to
email@example.com, it would automatically put a forward on
fluff0001@nexusto go to
fluffy@gmailand all Fluffy's mail will be in the one place ie gmail.
- If there is already forward set on the nexus account, say to old hotmail address, then no additional forwarding will be set and the user will stay with split routing until it is fixed.
- if the address on Nexus is from domain that IT Services manages, it will be look like
Forwarding to : firstname.lastname@example.org
- if you manually remove the forward, it will be added back the next time the Nexus process runs so that the routing and the forwarding match.
If ITSS or HelpCentre staff...
- record the address in the IT Services database via WebReg or ITSS info
AND give the Nexus account
math1234the sending address of eg
Nexus processes will.....
- Add the forwarding to
math1234which looks like
Forwarding to : email@example.com
- Mail sent from other Nexus
firstname.lastname@example.org go to
math1234@nexuswhich will then forward it to the real
math1234@nexuscannot have a forward of just
email@example.com Nexus would say ... 'yes I know that address it is on account math1234' and would try and deliver the mail to back to
math1234@nexusand a mail loop would be set up.
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