Guidelines for issuing Rescue Codes

2. Guidelines for Issuing Rescue Codes for ITSS and IT Services

It is proposed that we clarify and extend the instructions currently given at http://www.oucs.ox.ac.uk/registration/index.xml?ID=passwords section 6.4. to cover this new facility.

Guidelines are especially need for mailing Rescue Codes to non-registered email address

Proposed Text

6.4. How to obtain a Rescue Code

To obtain a Rescue Code contact the IT Services Help Centre or IT Support Officer

The options from the IT Services Help Centre are

Visit the Help Centre in person with your University Card to be given a Rescue Code immediately
Telephone or, preferably, email the Help Centre and a rescue code will be sent to your registered college or departmental address by University Messenger
If you have an alternative email account registered with IT Services (e.g. on a local college or department mail system) a rescue code can be emailed to you there.
If you have forwarding set up on Nexus, it can be mailed to you via that route.
The Help Centre cannot send a Rescue Code to an unregistered email address.

The options from your IT support Officer are

Your IT support officer may be able to give you a Rescue code directly.
If you are not in Oxford and none of the options listed above are available. You will need to provide some means of identifying yourself to your IT support staff before a Rescue Code will be emailed to a non-registered address. It is essential that some means of verifying who is making the request is carried out.
Your IT support staff cannot use the Rescue Code to gain access to your account without your express permission or under written instruction from the Head of Unit