9. Social Engineering
- "There is something wrong with your account - please confirm your details so we can avoid cutting you off": No member of the system administration staff or other Computing Services staff will ever ask you to reveal your password or any other information about the system.
- The "something wrong" above may be a disk quota warning - IT Services does not cut off accounts for this reason. In any case, the values given are unlikely to match your actual usage figures.
- "I'm new to the college/department - can you help with such-and-such information". You cannot be sure of the person's bona fides, so refer them direct to your IT staff.
- Beware of messages from "your Bank". These may look credible but genuine ones will never ask for account details.
See http://www.oucs.ox.ac.uk/email/fake/ for detailed guidance on recognising and dealing with fake emails..