1. Returning Software
2. Customer Complaints concerning the Hardware Repair and Upgrade or Backup/Re-install Services
In the first instance please contact the service provider by replying to the email which informed you your machine was ready. As a general rule the service provider will endeavour to rectify the problem and only discuss a partial or full reimbursement if this is not possible. There will be no further charge for labour, but if parts are needed there may be an additional cost for these.
3. Customer Complaints concerning the Email/File Recovery Service
If the service provider is unable to restore any data at all you are entitled to a refund of £20. The service provider will contact you in such cases and organise the refund for you.
4. Customer Complaints concerning Poster Printing
When you pick up your poster you will be invited to inspect it and most problems can be sorted out at this point. If any issues should arise later, please contact the Job Reception counter either through a personal visit or by calling 01865 273271