1. SigmaPlot Representatives
Departments and colleges that have subscribed to the SigmaPlot concurrent licence server are expected to nominate a primary and, optionally, a secondary SigmaPlot representative. These representatives have the following role:
- Report faults or problems with the service. All requests to IT Services relating to this service must be made through a SigmaPlot representative, who acts as the conduit to IT Services for any support queries or problems relating to the licence server encountered by themselves or any other SigmaPlot user in their department or college.
- Distribute the SigmaPlot Software for client installations and maintain a record of ech installation.
In each department or college, primary application level support will be the responsibility of the SigmaPlot representative.
2. Mailing List
OUCS maintains a mailing list of nominated SigmaPlot representatives within departments and colleges (sigmaplot.admin@maillist.ox.ac.uk). See http://www.oucs.ox.ac.uk/email/maillists/ezmlm/ for details about the Ezmlm mailing list system used by IT Services. In particular, details about how to subscribe to and unsubscribe from the mailing list are available.
The mailing list is used to inform the representatives about new versions of the software, possible disruption to the service and any other matters related to the SigmaPlot concurrent license service. It will be the responsibility of the SigmaPlot representatives to pass appropriate information on to users of the service in their own departments and colleges.