Calls to any Inland Directory Enquiries service (i.e. 192 or 118xxx) are routed to 118848, a service operated by Conduit Enterprises Limited (aka '118888').
The Telecommunications Panel made this decision based on factors such as cost and quality and following advice from the TUA. Using these particular services prevents onward connection of calls at up to ten times the cost of a local call.
The cost of a call to Inland Directory Enquiries (118848) is 17.02 pence per minute excluding VAT and the cost of a call to International Directory Enquiries (118899) is 63.83 pence per minute excluding VAT.
Please note that web-based Directory Enquiries services such as http://www.bt.com/directory-enquiries/ are free and that calls to Visually Impaired and Disabled Directory Enquiries on 195 are unaffected.
The Internal Telephone Directory: Should you find that your department or college does not have enough directories for your specific needs then the Telecommunications Section at The Malthouse, Tidmarsh Lane has spare copies which are available for collection only . Please do not ask us to send using the Messenger Service as we are not able to do this. Should you require further information please call the Telecommunications Helpdesk on extension 88888 or email us .