IT Services



Internal Directory: Analogue Telephone Manual


Contents



1. Auto callback

This facility enables you to be called back automatically, either if the called extension is engaged, (you will be be called back when the handset is replaced) or if there is no reply (you will be called back when the extension is next used and the handset is replaced).

In both cases your extension will give one long ring and then you must pick up the handset within 15 seconds or the auto callback will be cancelled. Auto Callback will also be cancelled after a successful callback or at midnight. You may set up only one auto callback to other extensions but it is possible for several different extensions to set up auto callback on your extension.

To set up:

To cancel:

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2. Call Diversion - Permanent

This enables all calls to be routed to another extension. Call Diversion can be set up only from your own extension, rediverted only from the extension to which it is currently diverted, or cancelled.

To set up:

While Call Diversion is set you may still make outgoing calls from your own extension but you will receive an interrupted dial tone whenever you lift your handset as a reminder that the diversion is in place.

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3. Call Diversion - Follow Me

Re-divert to a new extension from the extension which your calls are currently diverted to:

To set up:

To cancel from your own phone:

To cancel from the remote extension:

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4. Call Diversion - Busy Extension Diversion

This routes calls to another extension if your own is busy.

To set up:

To cancel:

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5. Call Diversion - On no answer

This routes both internal and external calls to another extension if there is no reply on your own after about 5 rings.

To set up:

To cancel:

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6. Call pickup

This enables you to answer a call ringing on another extension provided that you know the extension number.

This feature is not available on all phones.

See also 13. Group pickup

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7. Call transfer

This enables you to transfer a call to another extension without involving the operator.

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8. Call hold

This places a call on hold while you have a private discussion within your room without the caller overhearing. It is essential to do this if you want privacy, modern telephones can be overheard quite plainly even if the mouthpiece is covered as they have microphones.

To set up:

To reconnect (handset replaced):

To reconnect (handset off):

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9. Call park

This enables you to hold a call, parking it on another extension. For example, if you wish to answer an enquiry by going to another room.

To set up:

To reconnect the caller:

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10. Conference Call

You can bring other people into a conversation to set up a conference. There can be a total of six people in a conference call.

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11. Do not disturb

This makes your extension busy to all callers. They will be diverted to another extension if you set up a diversion on busy.

To set up:

If you pick up the handset while Do Not Disturb is set you will receive interrupted dialling tone as a reminder.

To cancel:

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12. Enquiry Call

This enables you to hold a call you are already making and make an enquiry call (internal or external) without losing the first call, and to alternate between the two, without either party hearing your conversation with the other.

To set up:

If the person you have consulted stays on the line you may alternate between the two by repeating steps 5 and 6 (R, *1).

To disconnect the current party and return to the held party:

To leave the call, leaving the other two parties connected, hang up.

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13. Group pickup

If your extension is one of a Pick-up Group covering a number of telephones in your area this enables you to answer a call ringing on another extension in your group by means of a short code. Pick-up Groups are set up by the Telecommunication at the request of Telephone Co-ordinators.

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14. Group working

Telecommunications can set up the following features for a group:

Pick Up Group
To allow either party to answer calls directed to the other telephone by dialling **3.

Conditional Diversion
To allow calls directed to one telephone to be answered on the other when the first is engaged or unattended.

Some people will want to have all of their calls intercepted by their another person. This can be done by using the normal diversion facilities in one of the following ways:

 # 9 7xxxx, where 7xxxx is the second person’s extension

 This diversion may be cancelled by dialling ##9, or may be left in permanently.

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15. Personal Short code dialling

This enables you to store up to twenty numbers in a personal directory and access them by dialling a two digit access code and a single digit short code. You are not limited to storing only telephone numbers, any sequence of up to 19 characters, which may include # and * but not R, may be stored. This enables frequently used facility sequences, e.g. call diversion to a regularly used remote destination, to be set up so that they may be called by only three keystrokes.

To store a new number or change an existing one:

To use Personal Short Code Dialling:

Please request this feature my emailing telecommunications@it.ox.ac.uk or calling 88888.

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16. Save number dialled

This enables an external number to be stored and repeated when required. In addition to its use for number engaged or ring no reply, it can be used to break off a call which you have dialled and you wish to resume later. Only one number may be stored at a time, and it will be kept until a new number is stored.

Call Saved Number

There is no limit to how many times you may use the stored number, but storing a new number erases the previous one.

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17. System short code dialling

A directory list of frequently called numbers has been configured into the system for each department or college. These numbers can be called by using a three digit code shown in the list distributed by your Telephone Co-ordinator. All extensions have access to the numbers in their departmental or college list; this enables them to dial numbers outside their normal access class which are needed in the course of their work.

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18. Voicemail diverts

Voicemail answers all calls

To set up:

To cancel:

Voicemail answers when your telephone is engaged

To set up:

To cancel:

Voicemail answers when there is no reply (after 5 rings)

To set up:

To cancel:

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