If you have changed your handset and a fault persists please email us or call the Telecommunications Helpdesk on extension 88888 quoting the following information:
Line Jack (Socket) Number - Check the label on the socket. Look for the information after 'LJU' or 'Line Jack'. You may see a letter such as G, F, S or T then a number or a prefix such as FQS or MQF then a number. Newer Line Jacks are usually a series of numbers with dots between them.
Access to location Please tell us how an engineer can gain access to your room. If you are not going to be around arrange with a colleague or porter to let the engineer in. The engineer may not need to do this but it will help us if we have this information anyway.
We aim to rectify faults within two to three days of the original report, however during busy periods (such as the start of a new term) this may be longer. Please feel free to call the Telecommunications Helpdesk on extension 88888 for an update on your particular fault.