To activate your voicemail box, you will need to record a PIN, a personal greeting and
to record your name. In order for callers to be able to leave messages in your voicemail
box, you will then need to place diversions from your extension to your mailbox. The
instructions below will help you set up the basic features required to use the new voicemail
system.
Steps to take:
Configure Voicemail- Please configure your announcement, name tag and PIN.
Place Diversions - Please use the diversions to ensure your voicemail works correctly.
1) Auto-Registration
To set up voicemail dial 00 or 09, this
will give you the option of personalising your voicemail box if you do not have voicemail
set up. If this option does not work, please contact us on (6)14999.
2) Personal Greeting
When callers are diverted to your voicemail box, they will hear the personal greeting
before being prompted to leave a message.
Please Note: If your voicemail box is not auto-registering and has placed you in the main
voicemail menu, dial 3 to personalise your mailbox.
1. To add a greeting
dial 1 for your personal greeting.
2. To record - Press 3 and then
any key to stop recording.
3. To review - Press 2 If you are satisfied with
your greeting press 1.
4. If you would like to re-record your greeting press
3.
3) Changing your PIN
1. From the Main Menu, dial 3 to access the personalisation menu.
2. From the Personalisation/Auto-registration menu, dial 2 to access
the PIN code menu.
*Please choose a memorable 6 digit-length strong PIN number - E.g. all one single digit like 444444 or consecutive digits forward or backwards like 123456, 3456789, 098765 or including the mailbox number itself will not be allowed*
If you know your pin, go to https://voicemail.telecoms.ox.ac.uk and change your pin using the Pin Management menu.
What to do if you do not remember your pin
If you have set a pin at some point but do not remember it, you must contact the Telecoms Helpdesk (email or 14999) and ask for a temporary pin.
4) Recording your name
After the greeting you will then need to finish personalising your mailbox by
recording your name.
1. Press 3 for the name recording sub-menu (if you are
in the main voicemail menu, please press 3 for personalisation options.)
2. To
record - Press 3 to start recording and any key to stop recording.
3. To
review - Press 2, to save your recording press 1.
4. If you would
like to re-record your greeting press 3.
5 ) To divert
After you have configured the basics for voicemail, you will
then need to place the appropriate diversions on to voicemail, otherwise you will not
receive messages in your new mailbox. If you are changing from the old voicemail system to the new voicemail system, you will need to reinstate
the diversions. Otherwise, your voicemail messages will be left on the old voicemail system. If you are new to voicemail; diversions will ensure that callers are directed to your voicemail box.
> Divert on the old/pabx system
Divert all calls to new voicemail............................ 11#, wait for tone, then hang up
(All calls to your extension will immediately go to voicemail.)
Cancel Immediate Diversion................................. 11*, wait for tone, then hang up
Divert calls to new voicemail on busy....................... 12#, wait for tone, then hang up
(If your line is in use or engaged, the caller will be diverted to voicemail.)
Cancel Busy Diversion.............................................12*, wait for tone, then hang up
Divert calls to new voicemail on no-reply.............. 13#, wait for tone, then hang up
(If you do not pick up your extension after 5 rings, the caller will then be diverted to voicemail.)
Cancel Diversion............................................... 13*, wait for tone, then hang up
> Divert on the new/voip system
Cisco VoIP phones are automatically set-up to divert on busy or no-reply, though this can be disabled upon request. At this moment in time, VoIP phone users cannot change busy/no-reply diversions themselves though they can ask Telecommunications to make these changes for them. You can however set and cancel unconditional diversions.
Set Immediate Diversion for Cisco phones.......... Press CFwdAll softkey, then dial 00/press Messages button
Cancel Immediate Diversion............................... Press CFwdAll again
Set Immediate Diversion for analogue phones...... **1, then dial 00
Cancel Immediate Diversion................................. **2
6) To access
00 to access your voicemail from your own extension.
01 to wait for the prompt and then * to access your
voicemail from another extension.
01865 282992 to access voicemail from an external telephone number.
Cisco VoIP Users> Press Messages button/Msgs softkey
To ensure that your voicemail box works correctly, you will need to have completed the following:-
1) Correctly set-up your new voicemail box with an announcement, name recording and PIN.
2) Placed on the relevant diversions to voicemail.
Additional Information
After you have set up voicemail using the above
instructions, you may want to customise voicemail to suit your needs. You could request
Advanced Features, read the quick reference guide that is supplied by the service provider, or their more
in-depth manual for more information.