6. What do to about a forgotten or expired Oxford username or password

Regardless of whether your password has expired or you have forgotten it, our online facilities for managing your Oxford/SSO account will allow you to change or reset the password to get it working again.
  • If you do not remember your current or expired password, then the password reset facility will allow you to set a new one.
  • If your password is due to expire or has expired and you still know what it is, you can use the change password facility to select a new one.
  • If you have forgotten your username and you are using Outlook on a PC you can look yourself up in the Address Book on Outlook. You need to right-click on your own entry and then choose "properties". Your username is shown as your alias in the information box that appears.
  • If you can't find your username as above or are having other difficulties with the above facilities, contact your local ITSS or the OUCS Help Centre.
  • You will find further details and helpful advice about passwords and accounts on the "Changing or recovering a password" web page.

Note : If your University Card expires your Oxford username account will expire simultaneously. Your Oxford username account may also be expired on instruction from the Proctors or Registrar.

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