Helping Hand clip-art
Computers, like any piece of equipment, occasionally fail. And working computers may not always do what you want. Many problems turn out to have a fairly straightforward solution that you may well be able to find yourself. This is always worth trying as it is often the quickest route.
1. If your computer is still usable, check on-screen resources:
2. College and Departmental IT Support:
  • If you cannot identify the problem yourself, consult your college or departmental IT support staff. They will be familiar with local IT procedures and will know of current problems affecting the college or department network or servers.
  • New undergraduates who have brought their own computer should seek advice about connection to a college network and college anti-virus procedures from their college IT Staff.
3. Help Centre:
  • Provides technical support and advice to all members of the University on a whole range of IT problems.
  • Gives access to a wide range of expertise within IT Services to which problems can be referred. In some cases, an appointment may be offered to investigate a problem in more detail.
  • Problems with accounts allocated by IT Services which cannot be solved through Self-registration are also handled by the Help Centre.
  • Opening hours are from 08:30 to 20:30 Monday to Friday, excluding English Bank Holidays and the period from midday Christmas Eve until New Year's Day inclusive.
  • Please bring your University card with you when visiting the Help Centre. The Help Centre is at 13 Banbury Road, OX2 6NN
  • Online form:
  • Telephone: (2)73200 Please have your University card barcode number to hand when calling us.

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