1. Introduction

Because there is a very large variation in types of printers and associated breakdown costs, it is necessary to provide a range of charges for the breakdown service depending on the make, model and accessories installed.

For monochrome laser printers, the breakdown charge provides inclusive cover which includes limited life components.

For A4 colour laser printers, drum, oil roll, transfer belt, fuser are considered user changeable and so their replacement is not part of the breakdown service. For A3 colour laser printers, the drum, oil roll, transfer belt, fuser are typically not user changeable, but, for registered printers, if the part is purchased from our maintenance company, it will be fitted free. If the printer is not registered, a fitting charge of £75 will apply.

A general pricing rule that applies is that, whatever the price for the standard non-networked model, for each additional feature, from network card, extra printing tray, duplex unit or hard disk, the price moves up another category.

2. Printer Categories – Standard

Printers in this category include low end colour laser printers. The printers have been divided into six categories, representing an increasing cost of printer or liabilities for repair. One rule that is applied within the Categories is that if a printer has a duplex or network option, then its category will go up by one if that option is installed, unless it is already explicitly categorised with the option. If you cannot find your printer listed here then please contact the Computer Hardware Breakdown Service at the Computing Services (tel: 83422) with a full specification of the printer and they will categorise your printer and that will determine the price for breakdown cover.

Manufacturer Models
Category 1
Brother HL-1050, HL-1250, HL-4, HL-730, HL-730 Plus, HL-760, HL-8, HL-820, HL-8e
Canon LBP-4, LBP-8, Mk III+ LP6, 720 Photo Printer, BJi320, Pixma 1500i, S606
Dell Photo A10 922, 1700, 1700n, 720 Photo Printer, 926 Printer/Scanner, Inkjet 720
Epson EPL 1220, EPL 1520, Acculaser C2000, Acculaser C4000, C70, EPL-1600N, EPL-5000, EPL-5200, EPL-5600,EPL-5700, EPL-5700I, EPL-5700L, EPL-5800, EPL-5800L, EPL-5800N, EPL-800, 880, Acculaser 8400, C70, C84, EPL 5700, EPL-1600N, EPL-5700, EPL-5700L, EPL-5800, EPL-5800N, EPL-5900, EPL-6100, EPL-6200, EPL-N2700, LQ 2170, LQ 300, LQ 570, Photo 830U, Stylus 890, Stylus C84, Stylus Colour 680, Stylus Photo 2100, Stylus Photo 810, Stylus R300, Stylus R340, 760, 880, 1220, EPL 6100L, EPL-1600N, EPL-6200N, EPL 1290, Inkjet 2100, Inkjet C82, LQ 2170, LQ 300, LQ 570
GCC Technologies Elite 12/1200
HP Deskjets 4500, 4600, 4L, 4M, 4M Plus, 4ML, 4MP, 4MV, 4P, 4Si, 5, 5L, 5M, 5MP, 5N, 5P, 6, 6L, 6MP, 6P, 1015, 1700, 1700n, 450 Cbi, DeskJet 5150, DeskJet 1200, DeskJet 3745, DeskJet 5150, DeskJet 5550, DeskJet 5850, DeskJet 640C, DeskJet 6980, DeskJet 895CXi, HP 2200, Inkjet 1100, Inkjet 1200, Inkjet 1300N, Inkjet 2100, Inkjet 2200, Inkjet 2250, Inkjet 720, Inkjet C82, JetDirect 175X, , Photosmart 7960, PSC 1205, PSC 1215, PSC 1610, Scanjet 4600, Scanjet 4850,
HP Laserjets 1000 1005 1010 1012 1015 1015 1018 1020 1022 1050 1100 1150 1200 1220 1220 1220 1300 1300 1320 1320N 1500 1600 2000 2015 2100 2200 2200 2300 2300 2420 2430 2500 2550 3005 3030 3050 3100 3150 3300 3500 4000 4050 4050N 4100 4200 4250 4300 1000W 1022N 1100A 1200N 1220C 1300N 2015N 2100M 2100N 2100TN 2200N 2300L 2300N 2500 2600N 2P 3300MFP 3700N 3800N 4 Plus 4000N 4000T 4000TN 4050N 4050N 4050T 4100N 4100N 4100TN 4200N 4200N 4200TN 4200TN 4300N 4350TN 4 4L 4M 4M Plus 4ML 4MP 4MV 4P 4V 5 5L 5M 5MP 5N 5P 5Si 6 6L 6MP 6P III IIIP IIP
HP Other Photosmart 7960, PSC 1205, PSC 1215, PSC 1610
IBM 4019
Kyocera FS600, FS800, FS1600, FS1750
Lexmark C720, Optra T614, Optra E312, Optra E312C, 40375E, 4076, E210, Optra R, Optra SCI275, Optra T614, X3350, Z32, P706
Panasonic 4400, 4420, 4430, KX-P1624, KX-P7100
Polaroid Sprintscan 120
QMS 6100N
Samsung ML 1610, ML-2251N
Category 2
Apple All A4 mono laser printers
Brother HL-1270, HL-1270N, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-2030, HL-2070N, HL-3400N, HL-5130, HL-8PS
Canon Canon MX850 Printer/Scanner
Epson DLQ3000, EPL-2050, Optra E312C
HP 6111 Multifunction, Business Inkjet 1100, Business Inkjet 1200, Business Inkjet 2280TN, Colour Laserjet 2500M, Colour Laserjet 2500N, ColourLaserjet 2550N, Inkjet 1300N, Inkjet 2201, Inkjet 2200TN, Inkjet 2250TN, 1022NW, 1320N, 1320TN, 2200D, 2200DN, 2200DT, 2200DTN, 2300D, 2300DN, 2300DTN, 2400DN, 2420DN, 2430DTN, 2500TN, 2550LN, 2605dn, 3600dn, 3700DN, 4050TN, 4100DN, 4100DTN, 4250DTN, 4250DTN, 4300DTN, 4350DN, 4350DTN, 4700DTN, 5000, 5000N, 5100TN, P2015D, P2015DN, 3700DN, P3005, PSC 2115,
HP OfficeJets 175, 95, D135, G55, G85, LX, Pro, Pro 1150C, Pro 1170C
Kyocera FS-1020D, F51030D, FS-1030DN, FS-1020D
Lexmark C720N, Optra E, Optra E312, Optra S 1275, Optra S 2450, Optra S 2450 N, E250a E321 E330 Optra E312C Optra T614
Mannesmann Tally T2045
Samsung ML1750, ML4600, ML7000
Tektronics Phaser 740
Xerox Docuprint N2125 N4025 Phaser 6360
Category 3
Apple All A3 mono laser printers
Brother HL1270N
HP II, 4200DTN, 4500N, 2200DN, 4050TN, 4100DN, 4100DTN, 5000GN, 5SiMX, 8000DN, 8100DN, 8100N C8375A Officejet 2605DN 5000GN 500GN 5100DN 5SiMX 8000 8000N PSC 2175
Lexmark C510N
Mannesmann Tally T2265
Microtek Scanmaker 4800
Samsung ML-2150 ML-2151N ML-2250
Tektronics Phaser 7300DX
Zebra Losse
Category 4
Epson Acculaser C1000 Acculaser C2000
HP 8000DN 8100DN 8150DN
Lexmark T630Dn
Xerox Phaser 4400DT, Phaser 6250DT
Category 5
Minolta Magicolour 5450
Category 6
Epson Printronix DFX 5000+
Xerox Phaser 8400
Category 8
Epson Stylus 5000 Pro
Xerox Phaser 8200DP

Prices page

3. Printer Categories – High Specification

This category of printer covers high specification monochrome or colour lasers. If you cannot find your printer listed here then please contact the PC Breakdown Service at the Computing Services (tel: 83422) with a full specification of the printer and they will categorise your printer and that will determine the price for breakdown cover.

Manufacturer Models
Category 1
HP 4500, 4500DN, 4500N, 4700, 8500, 9000,
Lexmark C720
QMS Mag colour 2
Samsung CLP-510N
Category 2
HP 9000N
Category 3
Epson 4000 pro
HP 4600DN, 5500DN, 5500N, 5550DN, 4650DTN, 4550, 4600, 4600DN, 4600DTN, 4650DN, 8500N, 9000DN, 9000DN
QMS QMS2060-E
Category 4
Epson Acculaser C4000
HP 8500N, 8550N, 9040
Xerox Phaser 5500DT
Category 5
HP 8500DN
Category 6
Epson Stylus 9000 pro
Tektronix Phaser 850

Prices page

4. Printer Categories – Other

For other types of printers, such as wide format poster printers, please contact the PC Breakdown Service at the Computing Services with a full specification of the printer and they will categorise your printer and that will determine the price for breakdown cover.