3. The Help Centre Team
Staff for the Help Centre are drawn from all parts of IT Services. The training they receive for their work in the Help Centre aims to enable all staff to deal with a wide range of common problems. Different staff can also share some of their own specialist expertise with the rest of the team so that the Help Centre can solve a high proportion of requests and problems at the initial stage.
Katherine Craddock is the manager of the Help Centre, assisted by her deputy manager, Stuart Robeson. You can contact the Help Centre managers with any comments or suggestions you have about the service. Please DO NOT email your IT problems to the managers - use the Help Request Form linked from the bottom of the Help Page for this.