IT Services



Co-location services




Title of Service: Co-location services - part of Shared Infrastructure Services

Status of Document: This document describes the co-location services offered in June 2012.

Contents



1. Purpose



2. Customer Responsibilities



3. Working Hours



4. Fault Reporting



5. Request Fulfilment



6. Availability



7. Scheduled Maintenance



8. Charges and Payments



9. The Data Centre



10. Air Conditioning



11. Power Supply



12. UPS



13. Other Systems



14. Network Connectivity



15. Exclusions



16. Physical Access



17. Customer Responsibilities



18. Co-location Charges