Maillist is a service that supports the posting of email messages to multiple recipients, management of lists of recipients, configuration of message posting controls, and other associated capabilities.
A full service description is available from http://www.oucs.ox.ac.uk/services/maillist/.
Users should seek support from their local ITSS in the first instance. Local ITSS may refer a user to IT Services, or contact IT Services on behalf of a user. Users and ITSS may always contact IT Services about any aspect of the service.
- 9am - 5pm on weekdays: the service operates with full technical support.
- All other times: the service operates without technical support. Automated service monitoring will take place, and informal arrangements exist for staff to be notified of exceptions, however no funding is provided for contractual cover or guaranteed response.
- Exclusions: service maintenance carried out during the JANET maintenance period (7am - 9am every Tuesday).
2.4 This service is classified as "critical" to University business and will be recovered as soon as possible after services that it depends upon have been recovered. Target recovery time is within 24 hours.
2.8 Notification of scheduled maintenance, and other information of general interest in relation to the service will be circulated on the itss-announce mailing list. Notification of failure of the maillist service will be performed by ITS3 using alternative channels (including SMS to registered numbers). Service status will normally be reported on http://status.ox.ac.uk/.
2.9 Support requests and fault reports relating to the service should be sent to the IT Services Service Desk.
- Regulations Relating to the use of Information Technology Facilities
- JANET(UK) Statement of JANET acceptable use policy
- CHEST Code of Conduct for Site Licensed Software and Datasets
- University Policy on Data Protection
- Any local policy defined by the unit from which you use this service
3.4 List owners are responsible for ensuring that their lists are configured appropriately, and for attending to requests relating to their lists, including misuse such as unsolicited messages being posted via the list. (Misuse can be reported to IT Services for further investigation and action).