IT Services



Private Cloud (Virtual Infrastructure)




Title of Service: Private Cloud (Virtual Infrastructure) - part of Shared Infrastructure Services

Status of Document: This document describes the private cloud service offered in June 2012.

Contents



1. Purpose



2. Customer Responsibilities



3. Working Hours



4. Fault Reporting



5. Request Fulfilment



6. Availability



7. Scheduled Maintenance



8. Charges and Payments



9. Description



10. Customer Responsibilities



11. Charges