1.1 The University’s message submission
service is provided by a set of servers known
collectively as smtp.ox.ac.uk . This system provides two types of access:
1.2 Authenticated submission
Available globally to users with valid Single Sign On credentials.
1.3 Anonymous submission
Available to Oxford IP addresses only.
2. Summary of OUCS’s responsibilities
Hours of Service
2.1 The service operates at all times.
2.2 Operator cover is provided from 08:30 to 20:30 on weekdays. Periodic
monitoring takes place outside these hours, and informal arrangements
exist for staff to be called, but no funding is provided to make this
2.3 If a fault is notified between 09:00 and 17:00 on a working day,
OUCS will commence investigation and correction within one hour (provided
that no similar fault is also being handled by the same team).
2.4 If a fault is notified outside these hours, OUCS will use its best
endeavours to attend the fault, but no funding is allocated to this
2.5 It is intended, as far as is possible, to maintain service of
all components at all times.
2.6 The cluster of machines providing the service is
resilient against failure of one or more machines.
2.7 The machines providing the service are distributed between the 129.67
and 163.1 networks.
2.8 No alternative exists to these facilities.
Hardware and Software Maintenance
2.9 The machines used are maintained under warranty by the supplier.
2.10 Software updates are applied by OUCS staff – this is done on a
machine-by-machine basis, with no interruption to service.
2.11 There is no scheduled development time.
Administration and Support
2.12 Information for departmental and college system administrators is
2.13 Notification of faults, outages, etc is circulated on the mailing list
2.14 Faults should be reported to OUCS Helpdesk.
Education and Training
2.15 User documentation is available at
3. Summary of client’s responsibilities
3.1 The requirements for University systems to make use of these services
are given at
Logs are kept of mail transactions. This includes RFC5321/RFC5322 message header information.
Logs are retained for 90 days.