User-based SLD (Staff [including college-only], Postgraduate, Undergraduate, IT Support Staff)

Status: This document lists the services available to each of the above user categories as of July 2010.

1. Introduction

Oxford University Computing Services (OUCS) offers a range of services to current and retired senior members of Oxford University, mostly free at the point of use. All the services listed below fall into this category, though some of them also offer a ‘premium service’ whereby additional functionality or facilities can be made available on a chargeable basis.

Categories of users are decided by the University Card Database and not by OUCS. Use of these services is governed by the University’s rules and guidelines on Computer Use (http://www.ict.ox.ac.uk/oxford/rules/).

2. Services available to all University members (including college-only staff)

(N.B. some card holders, e.g. Bodleian Readers' Card, will not get many of the services below)

These services are free at the point of use except for the premium services. All of these are covered by the service-based SLDs.

  • Internet Access via the University’s network and the UK JANET.
  • An “Oxford” account (commonly called a Single Sign-On account) which provides access to many services including the OUCS email service (Nexus) and the virtual learning environment (Weblearn).
  • Use of the Oxford Nexus (Exchange) service offering a range of facilities such as email, calendars, contacts and tasks.
  • An email address of the form first.last@unit.ox.ac.uk which can be set to send email to your OUCS email account on the Nexus service or to another account on a departmentally- or college-run system.
  • Use of the OUCS mailing list server for maintaining and using electronic mail lists for information or discussion (undergraduates are required to have their lists owned by a staff member but are permitted to manage them).
  • Hosting of personal web space on the OUCS servers and a security enhanced provision of simple web scripting tools.
  • A full range of help and advisory services contactable by email, phone, or in person from 8.30am-8.30pm Monday to Friday – Note however that the first port of call should always be your local IT Support Officer (faculty/department, or college).
  • Use of the Oxford Wireless LAN (OWL) and Eduroam in all areas where it is provisioned across the University.
  • Use of the Mobile Oxford service.
  • Use of a range of IT equipment (PCs, Macs, scanners, video editing equipment), including self-service printing (for a modest charge), available in the OUCS Help Centre.
  • 30-minute consultancy on any serious problems with personal PCs or laptops (including Macs) and a subsidised data backup and system reinstall service.
  • A remote access account to allow you to use secured access via any other internet connection anywhere in the world, to Oxford’s IT Services including those provided by non-OUCS units.
  • Training in a range of IT applications, e-learning tools, programming languages, and so on (a small charge is made for documentation).
  • Use of site-licensed anti-virus software for free via a download.
  • Subsidised PC Hardware Breakdown cover which allows engineer callout with 1-day response on a replacement or repair scheme for a small annual subscription.
  • Access to general information and advice on IT across Oxford University via OUCS’s web site and outreach activities. General information and advice in setting up access to many OUCS services via the OUCS website.
  • Email and web facilities for University clubs and societies.
  • Advice on all aspects of making IT services accessible to those with disabilities.

3. Additional Services available to Staff

(including College Staff, Departmental Staff, University Staff, visiting academics, and members of Congregation)

  • Weekly backup of your desktop and/or laptop computer(s) on the HFS backup system provided by OUCS.
  • 2GB quota for email on Nexus – more can be provided on request if there is an academic need.
  • Early adopter status for the Sharepoint service for committees and research groups.
  • Use of OUCS’s lecture room facilities for your own teaching (these are hired for a charge, and OUCS courses do take priority).
  • Use of site licensed software (e.g. Microsoft Office) available from the OUCS On-line Shop for free (apart from the charge for the media) or at a heavily discounted price.
  • Access to the University’s Virtual Learning Environment (WebLearn) to support your teaching, research, administration, etc.
  • Advice on using IT in teaching and research, and assistance in writing applications for funding of IT projects to research councils (and similar).
  • Advice on web design consultancy and IT development for research projects - with the ability to follow up with paid-for development work.
  • Access to our not-for-profit premium services through the Networked Systems management Service (NSMS) to cover server support and hosting, web server hosting, etc.
  • Advice and support to your faculty, department, or college on all IT matters including strategic planning, recruitment, building works, etc. Paid for consultancy for IT Audits.
  • Web hosting for departmental or college sites via OUCS free web space provision.

4. Additional Services available to Postgraduate Students

  • Weekly backup of your desktop and/or laptop computer(s) on the HFS backup system provided by OUCS.
  • 2GB Quota for email on Nexus.
  • Use of some site licensed software (e.g. SPSS) available from the OUCS On-line Shop for free (apart from the charge for the media) or at a heavily discounted price.
  • Access to the University’s Virtual Learning Environment ( WebLearn) to support your research, and/or teaching.

5. Additional Services available to Undergraduate Students

(including visiting students)

  • 2GB Quota for email on Nexus.
  • Use of some site licensed software (e.g. SPSS) available from the OUCS On-line Shop for free (apart from the charge for the media) or at a heavily discounted price.
  • Access to the University’s Virtual Learning Environment ( WebLearn) to support your learning.

6. Additional Services available to IT Support Staff (including college IT staff)

IT Support Staff are able to register on the OUCS IT Support Staff register. Once registered they are entitled to the following services, in addition to all services available to non-IT staff. Most IT Support Staff-specific services are provided by the IT Support Staff Services section of OUCS.

  • Membership of an email list for important and/or urgent IT issues and information from OUCS and other central service departments (compulsory for IT Staff).
  • Membership of a general discussion mailing list used by all IT Support Staff (optional).
  • Weekly or daily backup of your unit’s servers, desktop and/or laptop computer(s) on the HFS backup system provided by OUCS.
  • Fast track access to all OUCS services and sections (including support, assistance and user registration) via the IT Support Staff Services section.
  • Access to specific information on IT systems and services via the IT Support Staff Service web site and wiki.
  • Access to OUCS registration information about people and registered software in your own unit(s).
  • Assistance in recruiting IT Support Staff (this service is also available to bursars, administrators, HR staff etc.).
  • Assistance and advice on professional accreditation schemes and general career development.
  • Additional usernames on OUCS systems for development and testing purposes.
  • Access to subsidised specialist courses bought-in and run specifically for ITSS to develop professional skills.
  • Access to seminars and other ITSS events organised with the aim of assisting networking and shared knowledge between ITSS.
  • Access to specific information on IT systems and services via the IT Support Staff Service web site and wiki.
  • Access to tools for managing your unit’s own network including DNS registrations, DHCP, address usage analysis and network blocks etc.
  • Specialist network advice including installation of Wireless networking to the Unviersity’s OWL standard.
  • Chargeable maintenance and breakdown cover scheme for network infrastructure including switches and cabling.
  • Induction sessions for new members of IT Staff to present the way IT works in the University and how OUCS services are delivered to those staff.
  • Preferential deals with many IT suppliers including training, consumables and hardware.
  • Show-and-tell seminars designed to enable IT Staff to maximise efficiency of communicating with IT Suppliers, including an annual exhibition.
  • An annual, heavily subsidised, IT Support Staff conference for all Oxford ITSS.