3. How the scheme works
A joint survey of the existing system is undertaken with the objective of producing a plan of the network including the location of major devices and details of their basic configuration. If a unit becomes faulty a phone call to Network Control during office hours Monday - Friday (0830-1730) will produce a replacement equivalent device which will be fitted within four working hours of logging the call - In practice we normally do far better than this. Please note that weekends, public holidays and OUCS Christmas shutdown periods are not normally covered.